Louise Franche
Summary
EXPERIENCE Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
33
33
years of professional experience
Work History
Team Leader
BCD TRAVEL
01.2016 - Current
- Manage a team of 12 travel local and remote consultants that deals with a portfolio of corporate clients
- Motivate, develop, empower and engage team members to drive results and foster a high performing team that offers the highest standards of customer service
- Regularly perform quality checks to ensure client travel policies are followed
- Manage day to day workflow; resources, productivity and efficiency, ensuring objectives are met
- Monitor team and departmental results, promoting individual ownership of execution and personal development
- Give regular performance feedback and, when needed, provide coaching to close service level gaps
- Develop strong relationships with the internal BCD stakeholder base (i.e: Commercial Team, IT, Management Team).
- Monthly visit to the Luxembourg based Team
Travel Consultant
BCD TRAVEL
05.2000 - 01.2016
- Delivered first-class customer service for a wide variety of business travelers, including VIP'S
- Handled reservations and ticketing for air, hotels, rail and car hire
- Dealing with amendments, cancellations and schedule changes
- Researched and solved any problems related to reservations
- Promoted and maintained excellent client relations.
Travel Consultant
E.I.T.
03.1997 - 01.2000
Travel Consultant
TORRES INTERNATIONAL TRAVEL
09.1991 - 02.1997
Education
Graduate - Tourism
Ceria IPIAT
Brussels 06.1990
Skills
- Teamwork and Collaboration
- Work Planning and Prioritization
- People Management
- Complex Problem-Solving
- Performance Improvement
Websites
Collegeeducation
CERIA: Graduate in Tourism
Personal Information
Nationality: Belgian
Training
- Cefora, Mindmapping, Stress management, identify the triggers, Coach and manage a team, How to give positive feedback
- BCD Academy, Leading virtual teams, Basics of successful leadership, Change and team management, Conflict management
- Cefora Dutch immersion. Level B2
Languages
English
Advanced (C1)
Dutch
Upper intermediate (B2)
Timeline
Team Leader
BCD TRAVEL
01.2016 - Current
Travel Consultant
BCD TRAVEL
05.2000 - 01.2016
Travel Consultant
E.I.T.
03.1997 - 01.2000
Travel Consultant
TORRES INTERNATIONAL TRAVEL
09.1991 - 02.1997
Graduate - Tourism
Ceria IPIAT
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