Lode VAN RIEL
Antwerp
Summary
Detail-focused analyst with expertise in data management, process validation, and business needs analysis. Demonstrated ability to comprehend customer requirements and translate them into actionable project plans. Committed to delivering high-quality results and collaborating seamlessly with team members to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Account Manager
NinjaOne
02.2024 - Current
- Work along with the largest and most important customers of the BE/NL market; establish connections to partners ranging from support agents to CxOs
- Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging the solution effectively
- Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
- Build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Analyst / Systems Engineer
Neanex
08.2020 - 02.2024
- Work together with different departments to help them translate specific needs in standardized solutions. This includes drawing out processes, defining KPI's, organizing training sessions and writing training material. These solutions were then implemented in the tools we used, which mainly was Relatics
- Functional management of a tool called Relatics, which consists of configuring tables/views, maintaining the information model, setting up API's with other tools, creating dashboards and supporting users so they can make maximal use of the application
- Java coding
- Provide data to Power BI developers
- Working out solutions for more complex problems
- Prioritizing and organizing all the requests for system changes
- Helping people to understand what the importance of good information management is, where 'One source of truth' is the leading principle
Intern PowerBI
ILA
03.2019 - 06.2019
- Manage and present vast amounts of enterprise data using Power BI.
- Exerting ETL actions, creating interactive reports and map missing data
Education
Master of Science - Business Economics (TEW)
University of Antwerp
Antwerp 04.2001 -
Skills
Teamwork and Collaboration
Certification
Coursera: IBM Data Science Professional Certificate
Timeline
Account Manager
NinjaOne
02.2024 - Current
Analyst / Systems Engineer
Neanex
08.2020 - 02.2024
Intern PowerBI
ILA
03.2019 - 06.2019
Master of Science - Business Economics (TEW)
University of Antwerp
04.2001 -
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