Lise-Lotte Dalin
OUDSBERGEN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Logistic Coordinator with passion for managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills. . Strong research, data entry and contract preparation abilities.
Overview
27
27
years of professional experience
Work History
Hologic Inc - Logistic Operations core team, coordinator
Hologic Inc
07.2019 - Current
- Spare parts orders, Dealer replenishment orders for spare parts and Breast & skeletal consumables.
- Organizing installations of medical instruments with carriers and white glove providers.
- Overlook and follow up shipments of spare parts and instruments.
- Shipping documents.
- Reversed logistics/returns of defect instruments and serialized spare parts.
- Check for availability of spare parts and consumables, Following up backorders with the supply planning team, Complaint logging and follow ups, Order tracking and follow ups.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Reduced project turnaround times, consistently meeting or exceeding deadlines for deliverables.
Hologic Inc – Customer and Logistic coordinator
Hologic Inc
04.2018 - 07.2019
- Order management and coordinating shipment for the EMEA region, Hazardous, frozen, refrigerated and ambient materials
- Making proforma invoices and sometimes LC documents.
- Update and booking tech support and service orders.
- Regular contact with the supply team to keep up to date with available stock and ETA for incoming stock.
- Complaint logging and follow ups.
- Developing an order template for the distributors.
Hologic Inc – Customer Coordinator for the Nordic region
Hologic Inc
01.2017 - 04.2018
- Order management and following up shipments, coordinate installations with FSC, the carrier and the customer, Proformas for Norway, Complaint logging and follow ups
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication between departments for improved customer experience.
- Managed high-volume calls, ensuring timely responses to customer requests.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Assisted customers with order placement and provided updates on delivery timelines.
- Exceeded performance targets consistently by maintaining a proactive approach to tasks.
Breakdown Coordinator, Volvo Trucks Gent
Volvo Trucks Gent
07.2016 - 01.2017
- Coordinate truck breakdowns, arrange guarantee of payment and help the customer to get in contact with a workshop to get the vehicle up running as soon as possible, Coordinating on road repairs and eventual towing, Using Oracle CRM/Siebel as a working tool
- Improved operational efficiency by coordinating breakdown response efforts and managing communication between technicians and customers.
- Enhanced customer satisfaction through timely dispatch of service personnel and effective allocation of resources for breakdown resolution.
- Developed strong relationships with key stakeholders, including clients, team members, and third-party vendors, ensuring smooth operations in high-pressure situations.
- Reduced downtime for clients by efficiently prioritizing breakdowns based on criticality and potential impact on business operations.
Customer Service representative, Cummins CGL Rumst
Cummins CGL Rumst
04.2015 - 05.2016
- Order management via Goms and some via Ariba, Due date management, Shipment bookings, Availbility requests, General inquiries regarding shipments, tracking, carriers etc., Invoicing, freight charges etc., Coordinate with the warehouse and supply planning, for shipments and deliveries, Using Red Prairie to keep track and get updates regarding the status of the outbound and inbound activities
Parts Advisor/Cummins DBU Sweden
Cummins DBU Sweden
10.2013 - 03.2015
- Order management for engine spare parts quote to order & order to invoice, Warehouse Receiving transactions, Follow-up on customer orders & providing high level of customer service, Technical search for customer parts inquiries, Coordinate with the warehouse, for shipments and deliveries, Insite/inline/QSOL orders and support (troubleshooting tools), Managing orders/suppliers in Ariba, Movex 11.3 and Oracle R12, Health & safety Coordinator for the Swedish entity, Customer set-up (financial profile), Order Management for Service orders, Reserve logistics (returns & crediting)
CSA – Customer Service advisor/Cummins DBU Sweden
Cummins DBU Sweden
12.2012 - 09.2013
- Schedule Service jobs and assist service technicians in gathering their material (cost reduction for customer), Setting up service orders, Invoicing
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve monthly sales targets and improve overall store performance.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Administrator
Cummins
10.2007 - 12.2012
- All Reception Desk activities, Archiving, Trade show planning, Media planning/advertising, Handling Insite/Inline/QSOL orders and provide user-support, Health and safety coordinator, enablon input/reporting, TLC coordinator, Trust person for the Swedish facility
Back office employee at GE Capital Bilfinans (leasing parks)
GE Capital Bilfinans
10.2001 - 03.2003
- Process invoices, Handle mail, Car Park management
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Office Assistant with Proffice
Proffice
09.1999 - 10.2001
- Receptionist, General office support
Consultant at Poolia Office
Poolia Office
03.1999 - 09.1999
Call Center Agent at DN Svar in Stockholm (now Eniro)
DN Svar
10.1998 - 02.1999
Call Center Agent at Taxi Stockholm
Taxi Stockholm
04.1998 - 09.1998
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Service Manager at McDonald’s
McDonald’s
07.1997 - 04.1998
- Responsible for the day to day operations in the restaurant
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
Education
EQF certification, Level 5 - Fitness coach and sports nutritionist
Multimedia, 3D programming, Photoshop advanced -
Java, Visual Basics -
Desktop publishing, Adobe -
Programming/networks, C++, Java -
Management training (McDonald’s) -
Adult education studies - math, English, French, basic Latin and ancient Greek, history, religion, advanced Swedish literature and grammar, civics
Partena, Arlanda Airport, cleaning and catering of airplanes -
Elementary school and College (general studies) -
Adobe Lightroom -
06.2016
Advanced Photoshop, incl beauty retouching -
05.2016
Photoshop -
04.2016
Advanced, professional Photography -
02.2016
Foundation in Photography -
11.2015
Fleetguard “Fleetschool” online training – Coolants, Filters, Basic engine knowledge -
05.2014
Certified Parts Professional -
01.2014
Metric Stream training -
12.2012
Oracle Parts and Service Order Management & Service Job Planning -
09.2012
Cummins engine training/maintenance an troubleshooting midrange engines -
08.2012
Skills
- Passion for Continuous Learning
- Emotional intelligence
- Effective communication
- Cross-functional collaboration
- Team motivation
- Performance monitoring
- Organizational skills
- Task prioritization
Additional Information
Inquisitive, curious, quick learner. Strong individual with a warm personality, fair with a good sense of humor. Want to develop and be good at whatever I set my mind to doing. Excellent organizer and researcher. In my current role I handle a customer portfolio with Intercompany customers. I process orders, booking shipments, invoicing, and also answering all kinds of inquiries about shipment, documents, availability etc. I like to be challenged and develop throughout my career. I’m constantly seek for more knowledge and I’m an excellent researcher. I am fluent in English. Basic Dutch and basic French.
Languages
Swedish
Norwegian
English
French
Dutch
Hobbies and Interests
- Fitness/aesthetic bodybuilding
- Photography
- Graphic design
- Horseback riding
- Reading
- Traveling
Timeline
Hologic Inc - Logistic Operations core team, coordinator
Hologic Inc
07.2019 - Current
Hologic Inc – Customer and Logistic coordinator
Hologic Inc
04.2018 - 07.2019
Hologic Inc – Customer Coordinator for the Nordic region
Hologic Inc
01.2017 - 04.2018
Breakdown Coordinator, Volvo Trucks Gent
Volvo Trucks Gent
07.2016 - 01.2017
Customer Service representative, Cummins CGL Rumst
Cummins CGL Rumst
04.2015 - 05.2016
Parts Advisor/Cummins DBU Sweden
Cummins DBU Sweden
10.2013 - 03.2015
CSA – Customer Service advisor/Cummins DBU Sweden
Cummins DBU Sweden
12.2012 - 09.2013
Administrator
Cummins
10.2007 - 12.2012
Back office employee at GE Capital Bilfinans (leasing parks)
GE Capital Bilfinans
10.2001 - 03.2003
Office Assistant with Proffice
Proffice
09.1999 - 10.2001
Consultant at Poolia Office
Poolia Office
03.1999 - 09.1999
Call Center Agent at DN Svar in Stockholm (now Eniro)
DN Svar
10.1998 - 02.1999
Call Center Agent at Taxi Stockholm
Taxi Stockholm
04.1998 - 09.1998
Service Manager at McDonald’s
McDonald’s
07.1997 - 04.1998
EQF certification, Level 5 - Fitness coach and sports nutritionist
Multimedia, 3D programming, Photoshop advanced -
Java, Visual Basics -
Desktop publishing, Adobe -
Programming/networks, C++, Java -
Management training (McDonald’s) -
Adult education studies - math, English, French, basic Latin and ancient Greek, history, religion, advanced Swedish literature and grammar, civics
Partena, Arlanda Airport, cleaning and catering of airplanes -
Elementary school and College (general studies) -
Adobe Lightroom -
Advanced Photoshop, incl beauty retouching -
Photoshop -
Advanced, professional Photography -
Foundation in Photography -
Fleetguard “Fleetschool” online training – Coolants, Filters, Basic engine knowledge -
Certified Parts Professional -
Metric Stream training -
Oracle Parts and Service Order Management & Service Job Planning -
Cummins engine training/maintenance an troubleshooting midrange engines -
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