Lisa Careme
Charleroi,Hainaut
Summary
Motivated with passion for travel and entertainment. Charismatic communicator utilises previous travel experience to promote local and international travel opportunities
- Communication skills (both oral and written)
- an outgoing, confident and energetic personality
- presenting, listening and negotiation skills
- a commitment to high levels of customer service
- a good sense of humour
- planning and organisational skills
- a friendly and approachable manner
- problem-solving ability
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Travel Advisor
TUI Retail Belgium
Charleroi, Hainaut
07.2022 - Current
- Maximised sales opportunities by cross-selling add-on products, including rewards credit cards and travel insurance.
- Ensured client satisfaction by quoting and actioning itinerary amendments in line with client needs.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Used promotional techniques to sell tour packages, meeting and exceeding monthly sales targets.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Handled large volumes of email enquiries daily, exceeding agency averages.
Passenger Assistant
Flibco Brussels South Airport
Charleroi, Hainaut
09.2022 - 07.2023
- Conducted risk assessments indicating moving and handling requirements for regular passengers.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Escorted passengers with mobility issues to and from transport.
- Demonstrated multilingual skills to communicate with passengers in french and english.
- Routinely loaded and unloaded items including baggage, sports equipment and wheelchairs.
- Smoothened daily operations by ensuring clear, effective communication with customers, drivers and suppliers.
Education
Diploma of Higher Education - Tourism management
IETC PS
Charleroi 09.2018 - 06.2021
Skills
- Booking arrangements
- Customer service
- Itineraries
- Hotel accommodations
- Travel research
- Strategic upselling techniques
- Interpersonal communications
- Conflict resolution
- Global destinations
- A lot of destinations knowledge
- Transportation coordination
Languages
French
Native
English
Fluent
Spanish
Upper intermediate
Dutch
Elementary
Timeline
Passenger Assistant
Flibco Brussels South Airport
09.2022 - 07.2023
Travel Advisor
TUI Retail Belgium
07.2022 - Current
Diploma of Higher Education - Tourism management
IETC PS
09.2018 - 06.2021
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