Lionel VAN ZYL

As member of the Senior Leadership Team:

• Oversaw workforce management planning, volume predictions and capacity planning.
• Provided leadership for continual management and employee training initiatives.
• Managed employee-related issues regarding labor, turnover and diversity.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Prepared documents for internal and external audits.
• Oversaw staff and sub-contractor performance review assessments.
• Owner of recruiting, hiring and training of team members.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Continuous Team Work, collaboration and challenging each other with Sales and Finance Departments to boost productivity.

• Completed point of sale opening and closing procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Created data models to support decision-making processes.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

• Met with clients to understand needs and develop proactive solutions.
• Consulted with teams on established best practices and process improvements.
• Collaborated with sales, delivery and service teams to manage seamless client experiences.
• Helped with product rollouts as subject matter expert for Dynamics 365 CE in European Commission Partnership.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to identify business needs and data sources.

• Partnered with project team members to identify and quickly address problems.
• Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
• Analyzed financial reporting systems and project schedules to proactively address potential problems.