LINCA Rachel NDAYIZEYE
Antwerpen
Profil professionnel
Young dynamic with more than 5 years of experience in customer service, since the beginning of my career at Brussels airlines I have gained experience in managing customer interactions and in the efficient resolution of complaints. Endowed with great natural empathy, I strive to grow a positive customer experience while maintaining high quality standards.
Vue d'ensemble
9
9
years of professional experience
Expérience
Customer Care officer
Efficy
2025.05 - Current
- Provide first-line CRM support via phone and ticketing tools
- Troubleshot user issues and escalated complex cases to higher level support
- Guide customers on system usage and maintain accurate support documentation
Office Manager
Apheon
2024.03 - 2025.04
- Organizing meetings, arranging meeting rooms and tracking travel for visitors
- Consulting with internal staff at all levels and across all regions
- Overseeing general office management and supply orders
- Welcoming and interacting with incoming visitors.
- Ordering office supplies, catering, etc...
- Contact with the technical department in case of troubles
- Organizing lunches and events in the office
Lifestyle Manager
Quintessentially Benelux
2022.08 - 2024.02
- Manage the relationship with a select group of high value members.
- Function as a Personal Assistant to them by fulfilling requests such as business and personal travel requirements, bookings of restaurants and other private events, bookings of other leisure activities and any other personal assistance where Lifestyle is involved.
- Identifying and maintaining strong supplier relationship
- Ensure high individual engagement, satisfaction, loyalty, retention, and perception of value.
- Stay updated about current luxury industry trends and present relevant information to members in a prompt and concise manner.
- Problem solving and troubleshooting thus keeping invaluable client relationships.
- Attending relevant events and networking opportunities
Réceptionniste Tournant
Mercure Brussels Centre Midi - Accor Hotels Group
2020.09 - 2022.07
- Register guests and accommodate special requests whenever possible
- Address the customers' complaints in a prompt and professional manner.
- Consult with housekeeping and maintenance on the status of guest rooms.
- Operate computer programs, FOLS, and multi-line phone systems.
- Complete cashier and bookkeeping responsibilities
- Manage online and phone reservations.
- Preparation and service of food and drinks at the bar
PSA - Passenger Service Agent
Brussels Airlines
2017.07 - 2020.08
- Check-in procedures
- Monitor compliance with size limitation guidelines for the carry-on baggage program.
- Protect customer's luggage's from loss, theft and damage by handling them properly.
- Responded to customers' complaints and provided flights policy and service information.
- Enforce safety and security measures and protect sensitive zones.
- Announce flight status updates and information about gate changes over airports' PA system.
- Determine flight close-out times and complete and verify flight forms.
- Collaborate with airport vendors regarding fueling and catering logistics.
Formation
C.E.S.S. - Nursing
Sint-Godelieve
Bachelor - Social worker
HELB
Compétences
- Tribe
- Altea
- Salesforce
- Microsoft Tools
- Resisting Stress
- Good Communicator
- Flexible
- Ability to learn foreign languages
- Multi-tasker
- Problem Solving
Language
French
NATIVE LANGUAGE
Dutch
Bilingual
English
Bilingual
English
Fluent
Interests
- Psychology and human behavior
- Foreign languages
- Travel
- Sport (Football, basketball, Padel)
Chronologie
Customer Care officer
Efficy
2025.05 - Current
Office Manager
Apheon
2024.03 - 2025.04
Lifestyle Manager
Quintessentially Benelux
2022.08 - 2024.02
Réceptionniste Tournant
Mercure Brussels Centre Midi - Accor Hotels Group
2020.09 - 2022.07
PSA - Passenger Service Agent
Brussels Airlines
2017.07 - 2020.08
C.E.S.S. - Nursing
Sint-Godelieve
Bachelor - Social worker
HELB