Lia Bennett

Office Manager Responsibilities:

• Oversaw daily office operations, ensuring efficient administrative workflows across all departments.
• Managed office supplies inventory, placed orders, and controlled costs effectively.
• Coordinated schedules, meetings, and travel arrangements for senior management and staff.
• Supervised and supported office staff through training, onboarding/offboarding, and performance monitoring.
• Handled client inquiries and resolved issues promptly, ensuring exceptional service.
• Ensured compliance with company policies, health and safety standards, and office regulations.
• Managed budgeting, financial recordkeeping, processing invoices, and overseeing staff bank accounts.
• Maintained confidential files and sensitive information in line with data protection regulations.
• Organized company events, team-building activities, and meetings to boost employee morale.

Achievements & Process Improvements:

• Streamlined office processes for improved efficiency, enabling more time for additional responsibilities.

Communications Consultant Responsibilities:

• Developed and executed strategic communication plans to enhance client brand visibility and reputation.
• Advised clients on messaging, public relations strategies, and media relations to achieve organizational goals.
• Created high-quality content for platforms including press releases, articles, speeches, LinkedIn, and Instagram.
• Organized client events, webinars, and kick-off meetings to support brand engagement.

• At Zurich, I managed the exit of two major banks from the Irish market, compliance with strict regulations to protect customers.
• I navigated databases to update customer bank details, prioritizing vulnerable clients.
• I improved my proficiency in Life400 Production, Salesforce, Microsoft Office.
• I was trained in multiple operational tasks, for example, issuing new Online Savings Policies, all of which required strict adherence to Irish Anti-Money Laundering legislation.
• I was recognised and praised for efficiency and reliability, frequently asked to take on extra projects and train up new employees.
• I left on good terms with Zurich, in order to commence my master’s degree in Brussels.

• I managed orders and coordinated with chefs and delivery drivers, on weekdays I was in charge of the shop myself.
• I used my excellent customer service skills to maintain customer satisfaction.
• I ensured cleanliness and safety standards during COVID-19.
• I took on additional tasks, including assisting chefs and closing duties.
• I was unfortunately let go due to reduced hours caused by the pandemic.

• I managed orders in person, via phone and delivery apps, usually in sole charge of the space.
• I prioritized and dispatched orders, maintained the till area, handled inventory and deliveries.
• I left due to a shoulder injury and to focus on the final semester of my bachelor’s degree.

I worked at all the following positions whilst under taking full time studies:

• Counter Assistant at Tiger Wood Fired Pizza (March 2020 - September 2020)
• Counter Assistant at Base Wood Fired Pizza (June 2019 - December 2019)
• Lounge Waitress/Bartender at 3Arena Ireland (September 2018 - June 2019)
• Waitress/Delivery Processer at K10 Modern Japanese Restaurant (May 2018 - September 2018)
• Receptionist/Office Manager at Flexographic Plate Plan Ltd (May 2017 - September 2017)