Lene Dreyer

• Contractors approval (ISO/OSHAS/VCA/HSE Form/Taxes/Soc.Sec.
• Worker ( Limosa/A1/Check in at Work)
• Access on Terminal announcement
• Pressure Test announcement
• Extra Work Notifications
• Work Method Statements
• Scaffold Requests
• Punch Lists
• Contractors Daily Reports

• Control of freight bookings - 45 FT Containers
• Allocate space based on customer booking requests
• Document handling CMR – Brexit related T1 / MRN - Hazardous Goods ( IMDG / ADR )
• Follow up shipment of units
• Report to customer any updates of changes related to loading and unloading

Document Control of all the parties involved in the project:

• Contractors (ISO / OSHAS / VCA / HSE Form /Taxes / Social Security /Insurances)
• Workers (Limosas / Dimonas / Check- in at Work / VCA )
• Machinery (Inspections / Insurance / CE Declaration)
• Color Coding (Hoisting devices/Electrical Tools/Harness /Safety Lines )
• MSDS – Chemical products

All – Around Administrator :

Assistant in the Purchases Department :

• Contact with suppliers
• Price compare and delivery term

Assistant in Finance Department :

• Control and handling of invoices
• Reporting to Treasury Controller – Head Office in Bilbao

Assistant for the Ex- Pat workers :

• Registration in the City Hall &Mutual Health Insurance
• Arrange accomocation/flight tickets / car rent

Short Sea Service – Zeebrugge (BE) > Bilbao (ESP)

• Control of freight bookings
• Allocate space based on bookings, type of vessel, customer request, type of units (containers,trailer,machinery, etc )
• Document handling of the hazardous cargo (IMDG/Zedis – authority harbour Zeebrugge).
• Follow up of reefer / plug in units
• Report to stevedore / vessel / terminal about any update of change related to loading and discharge manifest

• Contact person for the Spanish / Scandinavian / UK customers in the business of my partner

• To ensure all customer service enquiries are dealt with efficiently in relation to product availability, pricing, order status, delivery and account issues
• Processing of orders received from the Customer, Field Sales and Sales Agents
• Produce and monitor status reports, keeping the customer fully updated on delivery dates
• Liaison with Distribution Centre, regarding stock availability and shipment of orders
• Efficient operation of returns procedure, giving returns authorization to customer, investigation and logging of all returns received

• Front Line for registration of technical question related to Volvo Truck, Bus and Penta technology for Volvo dealers and Market Company from all Europe, Africa, Middle East, Asia and Australia.
• Register all incoming problems from the dealers in logging system, solve the basic queries; the high technical cases are transferred to the engineers
• The team handles problems of parts identification, diagnostic tools and online service systems
• Giving internal trainings
• Translations of technical FAQ

• Responsible for the Expenditure Cycle- Accountancy for BD Spain
• Payment and Booking of the invoices from the suppliers
• Month End – Reports and Reconciliation
• Support for Spanish suppliers concerning their invoices

• Responsible for the First Line Support Team (10 persons)
• Daily follow-up of customer, business and people issues
• Co-ordinates with different parties to limit resolution time
• Provide operational information to management ( fact and figures)
• Making Compensation Plan for each agent
• Monitors, analyses, evaluate and report service level – improvement actions

• Reporting to Treasury Controller
• Making payments and invoices including monthly and yearly closings
• Preparing balance reports and budget analysis
• Maintaining contact with Norwegian and Spanish banks