Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Lemuet Ludivine

Lemuet Ludivine

Koekelberg

Summary

My experience of 5 years with Thalys has enabled me to develop a deep understanding of the business, its vision and values, and I look forward to continuing to contribute to the ongoing success of the new Eurostar brand.

Today, to help our customers, I work closely with various departments, including communications, marketing and operations teams, which has given me a global perspective of the company.
On a daily basis, I identify relevant information and synthesize it, already applying the principles of bold honest caring, to help our customers, in three of the four Thalys languages.

Overview

10
10
years of professional experience

Work History

Customer Service Officer

Thalys
10.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.

Speech Therapist

Freelance
07.2013 - 10.2017
  • Engaged parents and families in therapy process to support student progress.
  • Wrote reports detailing interventions and student responses.
  • Monitored student progress according to goals.

Education

Bachelor of Science - Speech Therapy

UNIVERSITE PARIS VI
Paris
07.2013

Bachelor of Arts - Langue Et Littérature Allemande

UNIVERSITE PARIS IV
Paris
07.2009

Skills

  • Trained in Salesforce
  • Business Correspondence
  • Calm and Professional Under Pressure
  • Corporate Standards
  • Reading Comprehension

Languages

English
Upper intermediate (B2)
German
Upper intermediate (B2)

Timeline

Customer Service Officer

Thalys
10.2017 - Current

Speech Therapist

Freelance
07.2013 - 10.2017

Bachelor of Science - Speech Therapy

UNIVERSITE PARIS VI

Bachelor of Arts - Langue Et Littérature Allemande

UNIVERSITE PARIS IV
Lemuet Ludivine