Layton Ruredzo
Summary
Results-driven SAP Functional Analyst and Business Analyst with over 10 years of experience delivering ERP, SAP, and enterprise application solutions across diverse sectors, including logistics, telecommunications, banking, and the public sector. Proven expertise in supporting SAP Extended Warehouse Management (SAP EWM) implementations as a Super User, encompassing functional support, business process analysis, configuration validation, user acceptance testing (UAT), documentation, training, and post-go-live support. Skilled in bridging the gap between business and IT by leading workshops, investigating functional issues, coordinating cross-functional teams, and driving continuous improvement initiatives. Strong exposure to SAP Cloud ALM, SAP Analytics Cloud, ERP implementations, Agile delivery methodologies, SQL, and effective stakeholder management enhances the ability to deliver impactful solutions that align with organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Functional Analyst
S-Mobile - Pilim.net
Bruxelles, Belgium
03.2023 - Current
- Collaborated with cross-functional teams to elicit and refine business and functional requirements, ensuring stakeholder objectives were met.
- Produced functional documentation to support user understanding. Created user guides to facilitate effective utilization of systems. Developed process maps to clarify workflows and enhance efficiency.
- Executed functional investigations, API analysis, and SQL validation processes.
- Executed process mapping and workflow design to enhance operational efficiency.
- Executed IT infrastructure planning to enhance scalability and efficiency across mobile and cloud environments.
- Analyzed IT cost drivers and formulated pricing strategy for mobile/web app launch, ensuring alignment with product P&L objectives.
- Facilitated agile ceremonies, focusing on sprint planning and backlog grooming, to maintain project alignment and optimize workflow.
- Project Scope & Research: Defined project objectives, scope, and deliverables, conducting research to align goals with business needs.
- Facilitated collaboration among cross-functional IT teams on cloud and infrastructure initiatives to support cohesive IT strategy and project delivery.
- Supported collaboration among business users, designers, and the development team. Facilitated communication between diverse project stakeholders to enhance workflow. Assisted in bridging gaps between user needs and technical implementation.
- Analyzed security implications of feature rollouts, verifying adherence to GDPR regulations and user access protocols.
- Implemented and monitored LAM procedures for user roles, onboarding/offboarding, and periodic access reviews.
- Testing & Defect Management: Executed comprehensive test plans, managed defect resolution using JIRA, and ensured successful UAT and business acceptance testing.
- Ensured regulatory compliance, including GDPR and financial controls.
- Performance & Improvement: Developed performance metrics and provided continuous feedback to improve product quality and process efficiency.
- Post-Deployment Support & Enhancement: Gather feedback, track issues, propose improvements for future iterations and reviews to address gaps in IAM controls and continuously improve compliance posture.
- Utilized BPMN for process mapping and documentation. Assisted teams in project management using JIRA and Confluence. Supported agile methodologies and Scrum practices in project workflows. Applied Zephyr for test management and tracking. Executed SQL queries for data retrieval and analysis. Managed API testing with Postman. Developed UML diagrams for system modeling. Contributed to UX/UI design projects using Figma. Created data visualizations with Tableau and Power BI. Integrated RESTful APIs into applications.
Business Analyst
European External Action Service (EEAS)
Bruxelles, Belgium
11.2022 - 03.2023
- Defined Functional and business IT requirements for enterprise documentation systems.
- Facilitated the design and implementation of technical systems ensuring compliance with EU directives.
- Conducted training workshops and maintained documentation to onboard cross-functional teams.
- Developed and executed test plans, supporting compliance with technical specifications and regulatory standards.
- Built and maintained business process mappings in ARIS, used ARIS to map user roles and responsibilities across multiple applications; validated against functional and non-functional requirements.
- Tools and Methodologies used- BPMN, Jira, Confluence, Agile and scrum, Zephyr, SQL, Postman, UM, UX/UI Design, Figma, Tableau, Visio, ARIS
Business Analyst
Consultant to European Commission (DG TAXUD)
Bruxelles, Belgium
07.2021 - 11.2022
- Led requirement gathering sessions, mapped business needs to technical solutions, and performed software gap-fit analysis.
- Facilitated the design and implementation of technical systems ensuring compliance with EU tax directives.
- Supported sprint planning and stakeholder meetings; led meeting moderation, minute-taking, and follow-up tracking.
- Worked on FATCA and CRS compliance initiatives, analyzing reporting requirements and integrating regulatory frameworks into tax data collection and reporting systems.
- Collaborated with cross-functional teams to align FATCA/CRS requirements with existing IT infrastructure, ensuring accurate exchange of information in line with OECD and U.S. IRS standards.
- Monitored IT tickets and requirements, validated dependencies, and ensured plausibility for project integration.
- Conducted training workshops and maintained documentation to cross-functional teams onboard.
- Contributed to data migration and cleansing strategies for secure onboarding of users and permissions.
- Ensured proper documentation hygiene: glossary updates, version control, and availability of infrastructure references for project teams.
- Facilitated risk and progress analysis in alignment with IT governance models, supporting proactive escalation and resolution.
- Developed and executed test plans, supporting compliance with technical specifications and regulatory standards.
- Created use cases, process flows, and system documentation for enterprise applications.
- Tools and Methodologies used- BPMN, Jira, Confluence, Agile and scrum, Zephyr, SQL, Postman, UM, UX/UI Design, Figma, RESTful API, Power BI, Tableau, Visio, ARIS
Functional Analyst
S-Mobile
Bruxelles, Belgium
03.2020 - 06.2021
- Created cost allocation models to track infrastructure spend across departments.
- Oversaw reporting for IT resource utilisation and budget adherence.
- Led the successful end-to-end installation and configuration of Microsoft Dynamics 365, ensuring seamless integration with existing enterprise systems and compliance with organizational requirements.
- Coordinated cross-functional teams including IT, finance, and operations to ensure a smooth transition and user adoption through training and post-implementation support.
- Developed documentation, process maps, and system configuration guides for ongoing maintenance and scalability.
- Supported quality assurance by reviewing cloud infrastructure integration tickets for completeness, impact, and consistency.
- Maintaining effective cross-functional communication across cash management entities, group operations, and IT teams.
- Supporting initiatives to improve international payments offerings for Corporates across EMEA, Africa and Asia.
- Worked as a Functional Analyst for both front-end and back-end processes, detailing requirements for UI/UX improvements and backend functionalities.
- Maintained and updated project overviews and dashboards using SAP Cloud ALM, tracking scope, deliverables, and risks.
- Designed management reports in SAP Analytics Cloud to support end-to-end visibility of infrastructure and application KPIs.
- Conducted user training and change management to ensure successful Salesforce adoption and other ERP systems such as Sage, SAP, Oracle.
- Led UAT and functional testing, identifying and resolving system inefficiencies.
- Tools and Methodologies used- BPMN, Jira, Confluence, Agile and scrum, Zephyr, SQL, Postman, UML, UX/UI Design, Figma, RESTful API, Power BI, Tableau, Visio, ARIS
Business Analyst: Revenue Assurance and Fraud Management
Dark Fibre Africa
Johannesburg, South Africa
10.2017 - 02.2020
- Served as SAP Extended Warehouse Management (SAP EWM) Super User during implementation.
- Supported end-to-end SAP EWM implementation across warehouse operations.
- Delivered hands-on SAP EWM functional support and issue investigation.
- Participated in SAP configuration validation and business process testing.
- Supported warehouse master data, inventory and logistics processes.
- Coordinated UAT, cutover and hypercare activities.
- Produced functional documentation, SOPs and training manuals.
- Delivered end-user training and acted as the functional reference point.
- Coordinated business, IT and implementation partners throughout deployment.
- Led the end-to-end integration of supporting software applications within the Order Management and Service Orchestration (OMSO) solution.
- Facilitated SDLC processes, compliance validation, and onboarding of new software assets into enterprise architecture.
- Led stakeholder discussions to align business requirements with technical solutions.
- Leading daily scrums between departments and project teams.
- Design payment solutions based on customization of generic fibre wholesale products and describe the integration of the solutions in existing operators (eg Vodafone, MTN, Cel C) networks that will be used by pre-sales team.
- Involved in gathering requirements for a mobile-facing customer interaction tool that allowed customers to follow up on their quotations and other sales-related queries.
- Tools and Methodologies used- BPMN, Jira, Confluence, Agile and scrum, SQL, Postman, UML, UX/UI Design, Figma, RESTful API, Power BI, Tableau, Visio, ARIS
Finance & Strategy Consultant
Urban Fibre Networks
Johannesburg, South Africa
01.2016 - 03.2017
- Advised on ERP implementation that is QuickBooks and salesforce for financial and operational management.
- Designed pricing strategies based on in-depth market analysis and competitor benchmarking.
- Provided strategic financial insights to support business expansion.
- Tools and Methodologies used-Jira, Confluence, Agile and scrum, SQL, Postman, UML, UX/UI Design, Power BI, Tableau.
Business Analyst
Beatlay Properties
Johannesburg, South Africa
01.2013 - 12.2015
- Prepared Business Project Specification Documents, ensuring validation of business requirements with the project leader.
- External factors analyzed, such as economic trends and market demand, to assess potential sales and growth opportunities.
- Provided strategic insights and research to the Senior Leadership team to support decision-making.
- Applied advanced Excel modeling and data analysis to transform transactional data into financial reports for executive presentations.
- Designed process documentation in line with internal audit requirements.
- Tools and Methodologies used-Jira, Confluence, Agile and scrum, SQL, Postman, UML, UX/UI Design, Power BI, Tableau.
Client Relationship Officer: Lease Finance
ZB Bank
Harare, Zimbabwe
09.2010 - 12.2012
- Managed client portfolios, ensuring timely lease renewals and new business acquisitions.
- Performed detailed credit risk analysis to assess financial stability for financing options.
- Streamlined internal workflows to enhance customer service and operational efficiency.
- Agile and scrum, SQL, UML, UX/UI Design.
Education
Master’s in Business Administration (MBA) -
University of KwaZulu Natal Graduate School of Business
South AfricaBachelor of Business Studies Honours - Banking and Finance
Bindura University of Science Education
ZimbabweSkills
- Business & Functional Analysis Ability to engage and challenge business stakeholders, ensuring clarity and completeness of business requirements and translating them into functional requirements
- Stakeholder Engagement Strong ability to liaise between business and technical teams to ensure seamless implementation of business solutions
- Business Case Development Experienced in cost-benefit analysis, ROI calculations, and risk assessments for technology solutions
- Experience with multiple ERP and CRM platforms such as SAP OTC, SAP Extended Warehouse Management (EWM),SAP Functional Support, SAP Cloud ALM, SAP Analytics Cloud , Salesforce Sales Cloud, Microsoft Dynamics /365, CPQ, Odoo, Oracle, and QuickBooks
- Budgeting & Cost Control – Financial planning, forecasting, and variance analysis for IT operations
- Agile & SDLC Management Skilled in Agile methodologies, JIRA, Confluence, Gitbucket, Jenkins and software development lifecycle management
- Business Analysis & Workflow Migration Skilled in analysing as-is processes, defining business needs, and designing optimized to-be workflows
- Business Process Mapping & Optimization Proficient in using tools like ARIS to document, refine processes for improved efficiency and Familiarity with PEGA-based workflows and reusable flow designs
- Technical Proficiency SQL, JIRA, Confluence, Postman, Power BI, Archimate , Tableau, HP ALM, Excel modelling integration, Sparx EA, BPMN, Visio, Figma or Adobe XD, Java, Postman, Telflow familiar with IBM suite (including AS/400, RPG, Mainframe, Cobol) and data analysis for business insights
- Compliance & Regulatory Knowledge Proven ability to implement solutions adhering to FATCA/CRS requirements, FinRep, CoRep, SHS, SRBGDPR, VAT, IFRS, GAAP and international e-invoicing standards
- PSD2 and Cross Border Payments Knowledge – Understanding of international payments infrastructure, SWIFT, SEPA, and CIB transaction flows
- PEGA Knowledge: Familiarity with PEGA Case Management, DCO (Direct Capture of Objectives), and PEGA Express methodology
- Functional Documentation,Tier-2 Functional Support and Functional Investigation
- Extensive experience in Telecommunications, banking, financial technology, and revenue assurance within highly regulated environments
- Ability to interact with people from diverse cultural, social, and professional backgrounds
- Result oriented
- Oral and written communication skills
- Strong analytical and problem-solving skills
- Strong communication skills & Leadership Skills
- Interpersonal and consultative skills
- Resilience on change - Open for change
Certification
- Salesforce Administrator Certification Udemy for Business
- BPMN for Business Analysts Udemy for Business
- Scrum Certification Prep + Scrum Master + Agile Scrum Training Udemy for Business
- Business Analysis Fundamentals Udemy for Business
- Agile Project Management Certification Prep + Agile Scrum + Jira Udemy for Business
- IFPUG Freshman Training DG TAXUD International Function Point Users Group (IFPUG)
Languages
Fluent in English
Basic in Dutch and French
Timeline
Senior Functional Analyst
S-Mobile - Pilim.net
03.2023 - Current
Business Analyst
European External Action Service (EEAS)
11.2022 - 03.2023
Business Analyst
Consultant to European Commission (DG TAXUD)
07.2021 - 11.2022
Functional Analyst
S-Mobile
03.2020 - 06.2021
Business Analyst: Revenue Assurance and Fraud Management
Dark Fibre Africa
10.2017 - 02.2020
Finance & Strategy Consultant
Urban Fibre Networks
01.2016 - 03.2017
Business Analyst
Beatlay Properties
01.2013 - 12.2015
Client Relationship Officer: Lease Finance
ZB Bank
09.2010 - 12.2012
Bachelor of Business Studies Honours - Banking and Finance
Bindura University of Science Education
Master’s in Business Administration (MBA) -
University of KwaZulu Natal Graduate School of Business