Latifat Mustapha
Brussels
Summary
Results-driven Office Manager with extensive experience in enhancing office operations and delivering executive support. Expertise in business correspondence, bookkeeping, and project management. Proven ability to manage multiple priorities while fostering team collaboration and negotiating with vendors. Committed to driving improvements and providing exceptional customer service.
Overview
19
19
years of professional experience
Work History
Office Administrator & Wellbeing Coordinator
Breast International Group (BIG)
Brussels
01.2024 - 02.2026
- Established and maintained safe, pleasant work environment, supporting employee wellbeing and organizational effectiveness.
- Managed clerical duties, including visitor reception, phone calls, email responses, and document preparation, ensuring smooth office operations.
- Oversaw office administration tasks such as managing policies, scheduling meetings, and maintaining equipment records.
- Coordinated maintenance and repairs of office equipment and updated office layouts, optimizing workspace functionality.
Office Coordinator & Receptionist
Breast International Group (BIG)
Brussels
09.2021 - 08.2024
- Managed receptionist duties, welcomed visitors, and facilitated efficient mail distribution and courier services.
- Coordinated office documentation, including staff policies, manuals, and guidelines, ensuring easy access to essential information.
- Created and maintained safe, pleasant work environment that enhanced staff morale and productivity.
Conference Messenger
OEACP (Organisation des Etats d'Afrique, des Caraïbes et du Pacifique)
Brussels
09.2014 - 12.2020
- Coordinated logistics for meetings at OEACP Secretariat and external venues, ensuring seamless execution of events.
- Facilitated international missions for OEACP and OEACP-EU events, including Council of Ministers and Joint Parliamentary Assembly, enhancing collaborative efforts.
- Managed meeting room requests from departments and OEACP missions, optimizing space utilization for events.
- Set up IT equipment and audiovisual support for presentations during meetings and conferences.
- Distributed documents and practical information to delegates, including meeting programs.
- Oversaw activities of local staff assisting conference services during external missions.
- Provided support to conference service secretary in absence.
- Assisted reproduction officer during absence, ensuring seamless operations.
Customer Sales Agent / Reservations
Hilton Brussels City
Bruxelles
04.2010 - 08.2014
- Processed reservations via phone, fax, or email with a focus on maintaining accuracy and customer satisfaction.
- Assisted guests with reservations and inquiries to enhance customer satisfaction.
- Coordinated activities for individual and group customer reservations to enhance service delivery.
- Provided detailed information about hotel services and amenities to guests.
- Processed check-ins and check-outs efficiently for smooth guest experiences.
Conference & Events Executive
Hilton Brussels City
Bruxelles
09.2009 - 04.2010
- Organize and distribute all administrative documents in C&E Executive in a timely manner. Conduct hotel site visits with potential clients and manage discussions regarding events and group bookings. Draft offers and contracts and handle general correspondence with clients, respecting offer validity periods (max. 24 hours). Ensure smooth coordination of room reservations through intensive communication with the group and individual reservations departments. Support new interns in their onboarding and training. Monitor invoices for completeness and ensure timely payment. Maintain an efficient filing system. Prepare function sheets and menu cards when necessary. Contribute to optimizing occupancy rates and the average room rate. Comply with and apply the pricing policy. Implement Revenue Management practices.
- Coordinated all meeting room, group room, and catering reservation activities to ensure seamless operations.
- Managed daily operations to ensure exceptional guest experiences.
- Developed and implemented strategies to enhance service quality.
- Coordinated staff schedules to optimize operational efficiency.
Shiftleader Front Office et VIP HiltonHonors Guest Manager
Hilton Brussels City
Bruxelles
09.2006 - 09.2009
- Hired as a Receptionist and promoted after one year to Front Office Shift Leader.
- Handle arrival and departure procedures and be able to manage a shift independently. Support new team members in their onboarding and training. Manage team members by providing supervision, guidance, and discipline. Oversee special arrangements for VIP guests to ensure impeccable service. Follow up on customer complaints. Lead shift handovers and team meetings.
Education
CERTIFICAT D'ETUDES SECONDAIRES SUPÉRIEURS - LANGUES MODERNES ET BUREAUTIQUE
Insitut De La Providence
Woluwe Saint Lambert, Belgium06-1999
Skills
- Office productivity software
- Team collaboration software
- Email communication platforms
- Video conferencing tools
- Stakeholder engagement
- Planning skills
- Writing proficiency
- Fast-paced adaptability
- Multitasking proficiency
- Messaging effectiveness
- Interpersonal effectiveness
- Social media engagement
Languages
FRENCH, A1, A1, A1, A1, C2, C2, C2, C2, B1, B1, A2, A2
Personal Information
- Date of Birth: 02/04/80
- Nationality: Belgian
Timeline
Office Administrator & Wellbeing Coordinator
Breast International Group (BIG)
01.2024 - 02.2026
Office Coordinator & Receptionist
Breast International Group (BIG)
09.2021 - 08.2024
Conference Messenger
OEACP (Organisation des Etats d'Afrique, des Caraïbes et du Pacifique)
09.2014 - 12.2020
Customer Sales Agent / Reservations
Hilton Brussels City
04.2010 - 08.2014
Conference & Events Executive
Hilton Brussels City
09.2009 - 04.2010
Shiftleader Front Office et VIP HiltonHonors Guest Manager
Hilton Brussels City
09.2006 - 09.2009
CERTIFICAT D'ETUDES SECONDAIRES SUPÉRIEURS - LANGUES MODERNES ET BUREAUTIQUE
Insitut De La Providence