Larissa Tankoua Tchantcho
Yaoundé
Summary
Friendly and eloquent Call Center Operator looking for a position to use skills for the best customer service possible. Long-term commitment with a strong desire and ability to advance within the company. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.Proficient in management of complex issues while dealing with difficult personalities and de-escalating frustrated customers.
Overview
3
3
years of professional experience
Work History
call center agent
LMT GROUP AXESS
01.2021 - Current
- LMT GROUP AXESS is a telecommunications company located in yaounde-Cameroon
- It is a provider of value-added telecommunications services
- I own the post of call center agent and exerce as a telemarketing where I was confronted to customers speaking French and English
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master 1 in French Modern Letters
University of Yaounde 1
Yaounde07.2023
Master 1 in Modern French Literature -
University of Yaounde 1
Yaounde07.2022
Licence 3 in French Modern Literature - French Modern Literature
University of Yaounde 1
Yaounde07.2021
Language Courses: German -
Goethe-Institut Kamerun
Yaounde07.2021
Licence 2 in Modern French Literature - Modern French Literature
University of Yaounde 1
07.2020
Licence 1 in Modern French Literature - Modern French Literature
Universite of Yaounde 1
Yaounde07.2019
BTS in Banking And Finance - Banking And Finance
Matamfen University Institute
Yaounde07.2017
1st Year in Banking And Finance - Banking And Finance
Matamfen University Institute
Yaounde07.2016
High School Diploma -
Chou Bilingual Comprehensive College
Yaounde01.2015
Skills
- Effective communication skills
- Ability to handle pressure
- Speed and efficiency
- Problem-Solving Skills
- Organizational ability
- Team player
- Call Volume Analysis
Languages
Français
Anglais
Allemand
Hobbies And Interests
- Cinéma
- Sport
- Musique
- Lecture
Timeline
call center agent
LMT GROUP AXESS
01.2021 - Current
Master 1 in French Modern Letters
University of Yaounde 1
Master 1 in Modern French Literature -
University of Yaounde 1
Licence 3 in French Modern Literature - French Modern Literature
University of Yaounde 1
Language Courses: German -
Goethe-Institut Kamerun
Licence 2 in Modern French Literature - Modern French Literature
University of Yaounde 1
Licence 1 in Modern French Literature - Modern French Literature
Universite of Yaounde 1
BTS in Banking And Finance - Banking And Finance
Matamfen University Institute
1st Year in Banking And Finance - Banking And Finance
Matamfen University Institute
High School Diploma -
Chou Bilingual Comprehensive College
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