Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LAIBA AMIR

Wah Cantt

Summary

As a dedicated Customer Care Specialist with one year of experience, I excel in multitasking, customer communication, and appointment management. With strong technical and medical knowledge, along with proficiency in data management and Excel, I am committed to deliver efficient, high-quality service and promptly resolving customer concerns.

Overview

1
1
year of professional experience

Work History

Customer Care Specialist

CPR Electronic Recycling
06.2023 - 01.2024
  • Coordinated appointment scheduling, follow-ups, and customer outreach
  • Applied technical knowledge to address customer concerns and provide information on recycling process and details.
  • Performed data mining, reporting, and maintained organized Excel workbooks

Customer Care Agent

TechReuse
Washington
02.2023 - 06.2023
  • Utilized technical product knowledge to assist customers and create new opportunities.
  • On-call communication with the logistics team to ensure smooth customer site operations.
  • Managed email marketing campaigns and tracked customer interactions to streamline business operations.

Education

BS MLT -

National University Of Medical Sciences
Rawalpindi
01.2025

High school diploma -

Mashal Degree College
Wah Cantt
01.2018

Skills

  • Responsiveness
  • Data management
  • Customer service excellence
  • Call handling
  • Appointment scheduling
  • Multitasking
  • MS O365
  • Clinical laboratory skills
  • Email communication

Languages

  • English, Proficient
  • Urdu, Fluent

Timeline

Customer Care Specialist

CPR Electronic Recycling
06.2023 - 01.2024

Customer Care Agent

TechReuse
02.2023 - 06.2023

BS MLT -

National University Of Medical Sciences

High school diploma -

Mashal Degree College

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LAIBA AMIR