Kwanruan Sopa
Ninove
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Online Food and Beverage Trainer
Online
11.2020 - Current
- Created new recipes, outlined steps, and training staff on correct preparation.
- Prepared ingredients for menu items.
- Cooked menu items according to specified instructions.
- Prepared food items according to recipe to drive quality and consistency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
Profiler Security
ICTS Europe International consultants Targeted Security
07.2007 - 05.2017
- Gathered facts from interviews of passengers.
- Collected, analyzed and interpreted information, documentation, and physical.
- Boarding passengers .
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Screened passengers per day by verifying ID's and boarding passes.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Sales
Santa Fe Fashion
11.2004 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Job Training
Krung Thai Bank
03.2000 - 06.2000
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Education
Bachelor of Arts - Library Science And Information
Rajabhat Institute Suan Dusit
Bangkok03.2001
Skills
- Customer Service and Assistance
- Passenger Interaction
- Social Perceptiveness
- Client Service
- Passport Checks
- Customer Relations Skills
- Passenger Screening
Certification
2002: Nederlands voor Administratieve Beroepen Niveau 2, VDAB, Leuven
Nederlands voor Administratieve Beroepen Niveau 1, VDAB, Leuven.
Nederlands voor Anderstaligen Oranjerie, Diest, EK: A1 95%
Nederlands voor Anderstaligen Oranjerie, Diest, EK : A2 95 %,
Certificaat Nederlands als vreemde Taal Niveau 2 (Elementaire Kennis 2),Instituut voor Levende Talen, Leuven
Nederlands voor Anderstaligen en Maatschappelijke Orientatie,VDAB,Diest.
2002/3: Getuigschrift van Beroepsopleiding Nederlands voor Administratieve, Beroepen Niveau 3, VDAB, Leuven
2003: Certificaat van de Opleiding Nederlands voor Anderstaligen,Oranjerie, Diest.
Nederlands voor Anderstaligen PK, Richtgraad 2, Oranjerie, Diest.
2007: Profiler TSA Course at ICTS with 99 points completed.
Languages
Thai
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Upper intermediate (B2)
Timeline
Online Food and Beverage Trainer
Online
11.2020 - Current
Profiler Security
ICTS Europe International consultants Targeted Security
07.2007 - 05.2017
Sales
Santa Fe Fashion
11.2004 - 12.2005
Job Training
Krung Thai Bank
03.2000 - 06.2000
Bachelor of Arts - Library Science And Information
Rajabhat Institute Suan Dusit
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