Klaudia Soponyai
Interlaken
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Head of Reservation & Assistant Revenue Manager
Victoria-Jungfrau Grand Hotel & Spa
01.2023 - Current
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
Head of Reservation
Victoria-Jungfrau Grand Hotel & Spa
08.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Reservation Supervior
Victoria-Jungfrau Grand Hotel & Spa
07.2021 - 07.2022
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Managed a team of reservation agents, providing ongoing training and support to ensure quality performance.
- Developed strong relationships with clients, resulting in repeat business and increased revenue.
Front Office and Reservation Supervisor
Hotel Brienzerburli
03.2020 - 06.2021
Reservation Agent
Victoria-Jungfrau Grand Hotel & Spa
01.2019 - 02.2020
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Head of Reservation & Revenue
Das Hotel Panorama
01.2018 - 12.2018
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Front Office and Reservation Supervisor
Das Hotel Sherlock Holmes & Das Hotel Panorama
01.2016 - 12.2017
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Chef De Rang
Das Hotel Sherlock Holmes
01.2015 - 10.2015
Service Apprentice
Das Hotel Sherlock Holmes
12.2013 - 08.2014
Education
Revenue Management
SHS Academy
2022
Bachelor of Arts - Tourism & Hospitality
Budapest Business School
Hungary, Budapest2016
High School Diploma -
Trade And Gastronomic Secondary School
Hungary2011
Skills
- MS-Office
- Hogatex, Fidelio & Protel Reservationssystems
- Duetto Revenue Management System
- Synxis & Vertical booking Channelmanagers
Languages
Hungarian
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
French
Beginner (A1)
Timeline
Head of Reservation & Assistant Revenue Manager
Victoria-Jungfrau Grand Hotel & Spa
01.2023 - Current
Head of Reservation
Victoria-Jungfrau Grand Hotel & Spa
08.2022 - 12.2022
Reservation Supervior
Victoria-Jungfrau Grand Hotel & Spa
07.2021 - 07.2022
Front Office and Reservation Supervisor
Hotel Brienzerburli
03.2020 - 06.2021
Reservation Agent
Victoria-Jungfrau Grand Hotel & Spa
01.2019 - 02.2020
Head of Reservation & Revenue
Das Hotel Panorama
01.2018 - 12.2018
Front Office and Reservation Supervisor
Das Hotel Sherlock Holmes & Das Hotel Panorama
01.2016 - 12.2017
Chef De Rang
Das Hotel Sherlock Holmes
01.2015 - 10.2015
Service Apprentice
Das Hotel Sherlock Holmes
12.2013 - 08.2014
Revenue Management
SHS Academy
Bachelor of Arts - Tourism & Hospitality
Budapest Business School
High School Diploma -
Trade And Gastronomic Secondary School
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