Klajdi Bushi
Evere
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dynamic professional with a strong background in Automation industry, currently based in Belgium, transitioning permanently to Switzerland by March/April. Demonstrates expertise in Technical support and notable sales skills, consistently delivering results through innovative strategies and effective teamwork. Seeking opportunities that leverage skills and experience while contributing to organizational success in the Swiss market.
Overview
4
4
years of professional experience
Work History
Technical Marketing Group, Coordinator
Keyence International Belgium
Mechelen
01.2023 - Current
- Developed and implemented a comprehensive digital marketing strategy for the launch of new products.
- Monitored industry trends and competitor activities to inform strategic decisions.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Programmed, debugged, and maintained PLCs using ladder logic, function block diagrams, structured text, and other programming languages.
- Provided technical support to customers via phone, email and remote access applications.
- Diagnosed system errors and troubleshot technical issues for clients.
- Maintained accurate records of customer interactions and service requests.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Tracked all open tickets in a ticketing system database with complete resolution details.
- Conducted live demonstrations of Keyence products for potential customers in Italian-speaking Switzerland.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
Technical Sales Representative
Solmed SRL
Meda
09.2020 - 10.2022
- Provided product demonstrations to clients.
- Prepared proposals and quotations for prospective clients.
- Maintained accurate records of all sales activities, including customer profiles, orders, payments.
- Attended industry conferences and trade shows to stay up-to-date on new technologies and innovations in the field.
- Created training materials for new employees related to technical sales processes.
Education
M.D. - Law
Università Degli Studi Di Milano Bicocca
Milan03-2020
Skills
- Cross-functional coordination
- Deadline oriented
- Deadline compliance
- Customer service
- Project Support
- Scripting
- Automation scripting
- Scripting languages
- Friendly, positive attitude
- Troubleshooting
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Organization and time management
- Task prioritization
- Dependable and responsible
- Verbal communication
- Project planning
- Supervision and leadership
- Public speaking
Languages
Italian
First Language
Albanian
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Timeline
Technical Marketing Group, Coordinator
Keyence International Belgium
01.2023 - Current
Technical Sales Representative
Solmed SRL
09.2020 - 10.2022
M.D. - Law
Università Degli Studi Di Milano Bicocca
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