Kirsten Mapiye
Antwerp,VAN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and willing to put in that additional mile to get the work done and helping the organization reach its goals all the while upholding excellent work ethic.
Overview
4
4
years of professional experience
Work History
Executive Assistant
Global BP Solutions (Zimworx)
04.2023 - 08.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Bilingual Dental Coordinator
Global BP Solutions (Zimworx)
06.2022 - 03.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients in USA offices.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
- Organized marketing efforts including social media posts and promotional materials to attract new patients and enhance practice reputation.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
Senior Sales Consultant
Cell Services (Pty), Ltd
02.2021 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Participated in industry events, trade shows, and conferences to represent the company''s brand and forge new business connections.
Administration Assistant
Homeload (Pty), Ltd
06.2019 - 12.2020
- Tender applications and documentation
- Setting client meetings, taking minutes - Daily Administration
- Assisting with customer account management
- Develop and maintain effective relationship with customers.
Education
Political Science
University of Antwerp
Antwerp02.2025
Bachelor of Social Science - Political Science
University of Cape Town
Bachelor of Arts - Spanish language & literature
University of Cape Town
Certificate - Law and International Relations
University of La Laguna
French Delf B1
ALLIANCE FRANÇAIS
Spanish DELE B1
Embajada de España
Skills
- Problem Solving
- Critical Thinking
- Time Management
- Organizational Skills
- Public Speaking
- Conflict Resolution
- Ethics and integrity
- Teamwork
- Adaptability
- Proficient in {Microsoft Office; Slack; Zoom; Social media}
- Adaptability
- Proficient in {Microsoft Office; Slack; Zoom; Social media}
Languages
English
Spanish
References
- Nyasha Makore, Cell Services, nyashamakore@cellservices.co.zw, +263773167539
- Jay Corwin, University of Cape Town, jay.corwin@uct.ac.za, +27798551219
- María Recuenco Peñalver, University of Cape Town, maria.recuencopenalver@uct.ac.za, +27798311984
- Caleb Juru, Global BP Solutions (Zimworx), caleb.juru@zimworx.com, +263772951857
Hobbies and Interests
- Swimming & Tennis: I was part of the swimming team since primary school and until now I partake as an extra curricular at the university. Tennis is primarily recreational and social.
- Hairdressing: Self-taught hair enthusiast since covid.
- Baking: Passionate baker continuously refining my skills with dedicated classes striving for mastery.
- Piano: Played the piano from primary school and high school.
Timeline
Executive Assistant
Global BP Solutions (Zimworx)
04.2023 - 08.2023
Bilingual Dental Coordinator
Global BP Solutions (Zimworx)
06.2022 - 03.2023
Senior Sales Consultant
Cell Services (Pty), Ltd
02.2021 - 12.2022
Administration Assistant
Homeload (Pty), Ltd
06.2019 - 12.2020
Political Science
University of Antwerp
Bachelor of Social Science - Political Science
University of Cape Town
Bachelor of Arts - Spanish language & literature
University of Cape Town
Certificate - Law and International Relations
University of La Laguna
French Delf B1
ALLIANCE FRANÇAIS
Spanish DELE B1
Embajada de España
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