Kirill Mamonov

Participating and leading different projects for customers in different roles.

Latest assignments (2016-2026):

• AG Insurance (Belgium) Business analyst on Dynamics CRM for EB (Employee Benefits).
• EVS Broadcast Equipment (Belgium) Business analyst on D365 implementation project.
• Honda Motor Europe (Belgium & The United Kingdom): Senior Business Analyst at Connected Services Department. Functional and business analysis in the Telematics area (Connected Car Programme). Solution design preparation and confirmation with the stakeholders. Testing and ongoing support coordination/consulting.

Examples of previous projects (2013-2016) – 1. Janssen Pharmaceutical. Solution design and project execution within
Healthcare Payment Registration area (homemade solution integrated with Salesforce, SAP etc.) for EMEA region 2.
Functional analyst on AG Insurance project (MS Dynamics CRM implementation for Non-Life Home related
assistance).

• Accountable for leading all IT aspects of Bridgestone’s e-commerce 'Retail Online' initiative - master data, content, pricing, ongoing technical support based on ITIL, projects, functional and business analysis etc. Coordinating deployment of the solution on the EU level (SAP Hybris 4.2 + MS Dynamics NAV). Requirements gathering and preparation of functional design. Aligning with business stakeholders, SPOC between IT and business. Maintain Road Map for e-commerce activities. Providing support to project team members when needed. Service Level Agreement monitoring.

• Responsible for the implementation and enhancement of Retail solution based on MS Dynamics NAV in EU countries. Working on the deployment projects in close cooperation with local teams. Involvement in the full software development cycle. Discussing requirements with users and business stakeholders and finding appropriate solutions for business matters. Testing and presenting solution to the key users and business stakeholders. Providing explicit trainings for the staff. Maintaining technical support model based on ITIL.

• Responsible for functional analysis at client's organization and coordination of ERP system implementation in areas of responsibility. Functional requirements gathering and analysis. Discussing and confirming solution design with the client. Coordinating development and testing the results. Presenting developed functionalities to the customer. Organizing training and testing with client's staff.

• Working on the project of business process analysis and improvement to align it with corporate objectives, find efficiencies and reduce operational costs. Preparing documentation and business process models using ARIS modeling tool.

• As part of the Project Management team, working on the project of Quality Management System creation based on ISO 9001:2000 standard. Analyzing business processes and creating related documentation, setting up KPI, training staff according to ISO standard requirements. Working on improvement of business processes and associated software systems, e.g. WMS and CRM.