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Goal-oriented Business Analyst that successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining as formation, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Senior Salesforce Developer with 6+ years of experience delivering end-to-end implementations across Sales, Service, Experience, Marketing, and B2B Commerce Clouds. Skilled in designing and building complex scalable solutions using Lightning Web Components (LWC), Aura Components, Flows, and Apex to support dynamic business needs. Expertise includes creating custom dashboards, user interfaces, and automation within Sales, Service and Experience Cloud, along with implementing Field Service Lightning (FSL) and its features such as appointment scheduling and mobile workforce enablement. Strong background in system integration using REST/SOAP APIs, MuleSoft, Boomi, Informatica and managed packages to ensure seamless data flow across platforms. Technical stack includes Apex, Visualforce, SOQL, SOSL, HTML, CSS, JavaScript and Java. Marketing Cloud experience includes Pardot, Journey Builder, Automation Studio, and Advertising Studio with a focus on segmentation and campaign automation.

I am a Senior Salesforce Architect/Technology Manager with over 13 years Plus of experience in Salesforce.com, focusing on designing and implementing comprehensive solutions aligned with business needs. My expertise includes architecting Salesforce applications, leading teams, and ensuring robust project deliveries across various sectors, particularly in healthcare. I thrive on collaboration and driving digital transformation initiatives.
Solution-focused professional with rich background in architecting and deploying innovative solutions tailored to meet specific client needs. Known for collaborative approach and results-driven mindset, consistently delivering high-quality outcomes. Trusted for adaptability and deep proficiency in cloud computing and enterprise architecture.
Experience Information Technology Manager well -versed in infrastricture , secruity planning and daily operations management.

Over all 10 years of experience IT and having 9+ years of experience with Salesforce Industries, salesforce.com CRM platform, CRM Administration, Data analytics, Sales cloud, Service Cloud, Communities with Partner and customer portals, CPQ and Vlocity with Contract Life cycle management/Order Management. Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database. Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in Compliance with organizational needs. Proficient in setting up and ncino Salesforce managed package and worked on integration with legacy systems. Worked on nCino Secure cloud-based solution empower banks with end-to-end platform with CRM, Customer onboarding, Account opening, loan origination, deposit accounts, workflow, and for instant reporting. Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility. Worked on Gearset, Changesets, flosum, Copado, Bitbucket code ANT for all CI/CD Agile deployments. Worked extensively on DevOps Automation along with eGit/Github, Jenkins, Json etc. for all code deployments from Dev org to UAT and Prod Org. Experienced in cloud technology infrastructure integration for salesforce.com. Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key CPQ functionalities. Experience in Product Rules for Validation, Selection, filter and Alerts and combining them to selling experience while increasing quote accuracy. Hands on experience in Salesforce community, vlocityCmt package such as Omniscript, integration procedure, vlocity Template, Vlocity Cards, etc. Involve in developing Vlocity Omniscript, Lightning component, Vlocity template, triggers and apex classes based on the requirements. Developed Vlocity Integration Procedures, Vlocity Data Raptors, Vlocity Cards, Vlocity Templates, Vlocity Decompositions and Vlocity omni scripts Design. Worked on Vlocity Product set up and Attribute design and Calculation Matrices. Experience in designing skills with E-R Diagram and UML Diagrams. Altered existing Visualforce to adjust to salesforce new Lightning UI encounter. Excellent team player, self-motivated, quick learner with excellent communication skills and trouble-shooting capabilities. Customer centric with effective interpersonal, organizational and problem-solving skills.

Khushboo Nigam

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Senior Business Analyst – Salesforce & Digital Platforms

Business Analyst – Salesforce Sales Cloud, HPQC

Senior Quality Analyst / Team Lead

Education

Master of Business Administration (MBA) -

Bachelor of Commerce - Finance & Accounts

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Timeline

Senior Business Analyst – Salesforce & Digital Platforms

Business Analyst – Salesforce Sales Cloud, HPQC

Senior Quality Analyst / Team Lead

Bachelor of Commerce - Finance & Accounts

Master of Business Administration (MBA) -

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