Khaled Hammad

• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Created detailed reports on the performance of individual departments within operations.
• Developed key performance indicators to measure effectiveness of operational processes.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Coordinated cross-functional teams to ensure timely delivery of products and services.
• Developed and implemented operational procedures to ensure quality standards are met.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Analyzed business performance data and forecasted business results for upper management.
• Created and implemented processes to ensure successful completion of projects.
• Managed multiple projects with competing deadlines simultaneously.
• Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
• Developed and maintained project plans, timelines, and budgets.

Responsibilities

- Managing a team of Tech and Sales Reps working towards team KPIs and sales targets.

- Planning / forecast preparation. Thinking in terms of new developments and opportunities

- Oversee day-to-day operation of Tech and sales team

- Monitor team performance and report on metrics to perform outstanding results

- Discover training needs and provide coaching

- Listen to team members? feedback and resolve any issues or conflicts

- Develops strategies to promote team member adherence to company regulations and performance goals

- Mentor team members towards personal and professional goals where applicable in line with career path

-Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

- Representing and communicating with the client in the WBR, QBR, and SQR.

-Exceeded sales goals by 180% using consultative and value-driven approach.

-Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

-Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

-Managed employee payroll, hiring, termination and training to ensure maximum productivity.

-Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

-Boosted team morale and overall sales volume by creating employee incentive sales contests.

-Achieved company growth and brand development through market expansion and sales.

-Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

-Analyzed competitors' successes and failures, evaluating impact on market.

-Implemented creative sales and marketing strategies to assist sales team with reaching targets.

prior positions within the company:

-UK/International Tech and Sales Team Leader

-Sales Coach

-Tech and Sales Representative

• Responsibilities:
• Maximizing staffing resources and achieve service level objectives and control staffing costs.
• Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned calls, staffing, and handle time variances.
• Collaborated with senior and department leaders to develop and implement workforce plans.
• Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
• Produced detailed organizational, flow chart and career path reports to facilitate smooth operations and employee progression.
• Analyzed multifactor data and cost analyses to support collective bargaining agreements.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated leadership by making improvements to work processes and helping to train others.

prior positions within the company

-Resolutions 2 Case Manager

-Resolutions 1 Case Manager

-Customer Service Guide

Responsibilities:

• Supported client with financial analysis, budget management and operational cost control.
• Collaborated with operations manager on staff compliance with financial and banking regulations.
• Consulted with clients to assess and meet short- and long-term financial goal.
• Developed and deepened relationships with new and existing clients to advance progress and improve business.
• Implemented database and document processing compliance with applicable regulations and company policies targeted towards prevention of money laundering and unethical practices.
• Liaised with branch managers to receive feedback on customer satisfaction and provide guidance on achieving KYC objectives.
• Participated in new client onboarding and contract renewal processes, conducting due diligence on contract performance and recommending adjustments to better meet client needs.
• Reviewed customer financial data to ascertain level of risk involved for extending credit.
• Promoted business to increase customer base and grow revenue.

• Consulted with clients to assess and meet short- and long-term financial goal.
• Developed and deepened relationships with new and existing clients to advance progress and improve business.
• Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
• Developed and expanded financial planning relationships with customers through loyal and dedicated service.
• Devised business plan and identified target customers.
• Drafted executive analysis reports detailing profit opportunities and potential risks involved.
• Advised clients on targeted business strategies and corporate financing.
• Advised customers on financial investment options and capital expenditures.