Khadidja Iffouzar
Seixal,Portugal
Summary
Adaptable and results-oriented professional with over 2 years of experience in customer support, content moderation, and entrepreneurial ventures. Proven ability to deliver exceptional client service, enforce digital compliance standards, and drive operational efficiency. Recently expanded into B2B automotive operations, managing car rental, sales, and international logistics. Recognized for strong communication skills, conflict resolution, and cross-functional collaboration in multicultural environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Freelance B2B Automotive Consultant - Car Rental, Sales & Import/Export
Self-Employed
, Algeria / Portugal
2024.04 - 2026.02
- Leading a B2B project focused on vehicle rentals, cross-border sales, and import/export operations.
- Oversee sourcing, supplier negotiations, logistics coordination, and documentation.
- Manage partnerships with global automotive dealers and service providers.
- Ensure full compliance with customs procedures and international trade regulations.
Customer Experience Operations Specialist
Concentrix
Lisbon
2023.10 - 2024.03
- Provided technical support for smart lighting systems to B2B clients across the Middle East and Africa.
- Delivered product training, assisted with feature integration, and resolved complex system issues.
- Maintained accurate CRM records and collaborated with sales teams to improve client satisfaction.
Content Moderator – French Language Support
Conectys
Lisbon
2022.09 - 2023.03
- Monitored and reviewed user-generated content (text, video, images, live streams) for compliance with platform standards.
- Enforced digital safety and content policies to uphold community guidelines and platform trust.
Customer Experience Representative
Teleperformance
2021.10 - 2022.06
- Resolved customer inquiries and complaints with a focus on empathy, clarity, and efficiency.
- Used diagnostic tools to troubleshoot issues and improve service quality.
- Collaborated with internal teams to streamline operational processes.
Private Tutor
Self-Employed
2020.09 - 2021.06
- Designed personalized lesson plans based on individual student needs and academic goals.
- Delivered one-on-one tutoring in scientific subjects, tracking progress and adapting teaching methods.
- Maintained regular communication with parents to support student achievement.
Education
Cruise Industry Training -
Efuturo
2024.06 - 2025.01
Undergraduate Program - Mechanical Engineering
Politehnica University of Bucharest
2021.09 - 2022.06
First year Master’s Degree - Medical Microbiology & Research
University of Targa Ouzemour
Bejaia, Algeria 2020.09 - 2021.07
Bachelor’s Degree - General Microbiology
University of Targa Ouzemour
Bejaia, Algeria 2018.09 - 2021.06
Skills
- Conflict Resolution & Creative Problem Solving
- International Trade & B2B Operations
- Technical Support & CRM Management
- Content Moderation & Digital Compliance
- Effective Communication & Interpersonal Skills
- Time Management & Attention to Detail
- Adaptability in Multicultural Work Environments
- CRM Platforms: Salesforce, Zendesk
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- Content Moderation Tools & Diagnostic Platforms
Languages
Arabic: Native
French: C2
English: C1
Interests
Reading, Digital Innovation, Strategy & Logic Games, Mindfulness, Social Media Trends
Timeline
Cruise Industry Training -
Efuturo
2024.06 - 2025.01
Freelance B2B Automotive Consultant - Car Rental, Sales & Import/Export
Self-Employed
2024.04 - 2026.02
Customer Experience Operations Specialist
Concentrix
2023.10 - 2024.03
Content Moderator – French Language Support
Conectys
2022.09 - 2023.03
Customer Experience Representative
Teleperformance
2021.10 - 2022.06
Undergraduate Program - Mechanical Engineering
Politehnica University of Bucharest
2021.09 - 2022.06
Private Tutor
Self-Employed
2020.09 - 2021.06
First year Master’s Degree - Medical Microbiology & Research
University of Targa Ouzemour
2020.09 - 2021.07
Bachelor’s Degree - General Microbiology
University of Targa Ouzemour
2018.09 - 2021.06