Kevin Van Craenenbroeck
Sint-Agatha-Berchem
Summary
Results-oriented Operations Executive with extensive experience in the food sector, handling business operations, personnel management, and financial oversight. Demonstrated expertise in auditing and management consulting, with in-depth knowledge of business planning and forecasting. Proven ability to streamline processes, enhance efficiency, and drive organizational success within the food industry.
Overview
10
10
years of professional experience
Work History
Owner
Welcome Franchise
02.2023 - Current
- Expanded franchise network by identifying and securing new business opportunities.
- Conducted extensive market research for targeted growth and strategic planning.
- Successfully launched new franchises through comprehensive training programs, site selection assistance, and pre-opening support services.
- Developed comprehensive franchise strategies for increased brand awareness and market penetration.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Success Manager
Holifresh SA
01.2023 - 06.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Streamlined data migration processes with well-planned and executed system-to-system integrations, minimizing downtime and disruptions during transitions.
- Provided comprehensive documentation for all developed integrations, enabling easier future updates and maintenance.
Account Manager
Publicis Groupe
09.2021 - 12.2022
- Attend pre-production meetings with agency departments and client and work collaboratively to resolve any hitches by finding win/win solutions
- Prepare and distribute detailed, realistic and accurate schedules and timing plans. Revise and reissue these plans as timings change.
- Ensure delivery of a creative solution which is relevant to client’s business and help fuel the creative process and manage creative team to ensure critical deadlines are met
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Multi Unit Franchise Consultant
Self Employed
08.2017 - 09.2021
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Assisted franchisees in developing and implementing localized marketing campaigns that effectively targeted their unique customer base and contributed to increased sales.
- Assisted in site selection, lease negotiations, and facility development for new franchise locations to ensure optimal success upon opening.
Business Consultant
Burger Brands Belgium
09.2017 - 06.2018
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Analyzed financial data to identify cost-saving opportunities.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
Business Consultant / Project leader
Domino’s Pizza BeLux
09.2014 - 08.2017
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Introduced new processes to improve account and market tracking for better data analysis.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
Education
MBA - Business Administration
Vrije Universiteit Brussel
Brussels2022
Certificate - Brand Consultant Managament
Syntra
Brussels2017
Bachelor of Science - Business Management
Hogeschool Universiteit Brussel
Brussels2014
Skills
- Business development and planning
- Goals and performance
- Account management
- Client Development
- Networking skills
- Teamwork mindset
- Trend Analysis
- Market forecasting
- Statistical analysis
Languages
French
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Interest
- Travelling
- Innovation
- Dining out
- Design
- Economics
Timeline
Owner
Welcome Franchise
02.2023 - Current
Customer Success Manager
Holifresh SA
01.2023 - 06.2024
Account Manager
Publicis Groupe
09.2021 - 12.2022
Business Consultant
Burger Brands Belgium
09.2017 - 06.2018
Multi Unit Franchise Consultant
Self Employed
08.2017 - 09.2021
Business Consultant / Project leader
Domino’s Pizza BeLux
09.2014 - 08.2017
MBA - Business Administration
Vrije Universiteit Brussel
Certificate - Brand Consultant Managament
Syntra
Bachelor of Science - Business Management
Hogeschool Universiteit Brussel
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