Keira Barbuto

• Maintained knowledge of products and services to make informed recommendations to clients based on ingredients, customer needs and availability, providing alternatives for products that were no longer available, such as seasonal scents.
• Handled cash and credit transactions, utilised ledger and wastage systems to maintain stock levels.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Provided 5 star customer service by greeting and building relationships with key clients, offered repeat 1-1 SEN workshops not previously done at this location, giving us the opportunity to support our community while creating repeat customers.
• Maintained a clean and well stocked shop floor by working with other team members to ensure organisation and ease for customers.
• Provided shop-floor services such as hand and arm and scalp massages, make-up applications and colour matching, and, product making workshops.
• Gave detailed consultations including demoing products, gathering information from customers with open questions and offering samples based on their individual needs.
• Answered client questions and concerns and escalated larger problems to managers.
• Watched for and recognised security risks, particularly pertaining to threats present in train stations, and thefts.
• Addressed customer needs promptly, resulting in positive feedback, earning over 30 named google reviews in a 4 month period.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Trained new staff members in massage and the general layout of the store, fostering a supportive working environment.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

• Assisted customers in finding suitable products through demonstrations, in-depth sit-down consultations, offering samples, and asking open questions to enhance the overall shopping experience and ensure customers left with products perfect for them.
• Participated in delivery, stock, and visual merchandising to develop my skills in all areas. This included receiving and unpacking deliveries, setting up displays of gift sets and displays for our Freshness and Boxing Day sale, and restocking storage cupboards on the shop floor to ensure adequate levels of stock for the day.
• Participated in opening and closing shifts, growing my knowledge of Lush procedures during these times, including cleaning, restocking, and setting up testers and displays.
• Demonstrated enthusiasm and dedication to go the extra mile to exceed customer expectations and elevate the shopping experience.
• Worked flexible hours to support operations during peak periods, outside normal responsibilities.
• Replenished items and organised displays to keep stock looking professional.
• Remained calm and efficient to deliver quality service during busy and fast-paced shifts.

• Executed errands, including grocery shopping, and collection of dry cleaning.

• Completed various tasks to ensure smooth day-to-day operations.

• Coordinated staff schedules, holiday rotas, and shift patterns to guarantee seamless household operations.

• Oversaw team of 15+ staff, including nannies, drivers, housekeepers, assistants, and garden staff, handling

diverse responsibilities and serving as primary contact for payroll, staff performance, disciplinary meetings, and

schedules.

• Fostered positive working environments by providing support and guidance to staff.

• Thoroughly assessed team performance, pinpointing enhancements and executing change management.

• Hired, educated and managed staff, facilitating performance and process evaluations to address work-related

issues.

• Managed health and safety compliance, reducing risks and ensuring a secure work environment.

• Scheduling holidays, events, and appointments.

• Handled purchasing tasks for all supplies including family needs and groceries, as well as all items for staff, optimised resource utilisation.
• Led a dedicated team of staff members to sell over £35,000 of our employers second hand furniture, clothing and accessories online, managing all stock, visual merchandising and photography, customer interactions and shipping logistics.