Kayla Celeste Naidoo
Overpelt
Summary
Au Pair
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Hostess
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Restaurant Waitress
Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.
Overview
2
2
years of professional experience
Work History
Au Pair
Cecile Muzard
05.2023 - 09.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Met with parents about daily activities, positive developments, and issues.
- Developed bilingual abilities in english through immersive conversation and activities.
- Transported children safely to school, activities and appointments on time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Hostess
Tigers Milk
03.2022 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Waitress
Cafe Coureur
10.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
Teneo
South Africa09.2021
Skills
- Strategy Management
- Household Support
- Dietary Needs
- Cleaning Procedures
- Grocery Shopping
- Emotional Development
- Dining Crew Workflow Optimization
- Dining Area Maintenance
- Check Payment Processing
- Table Setting Arrangements
- Dining Reservations
- Bill Computation
- Food Sanitation
- Credit and Debt Card Processing
- Traffic Calming
- Collaborative Relationships
- Restaurant Operation
- Billing and Payment Processing
Timeline
Au Pair
Cecile Muzard
05.2023 - 09.2023
Hostess
Tigers Milk
03.2022 - 05.2023
Waitress
Cafe Coureur
10.2021 - 01.2022
High School Diploma -
Teneo
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