Katherine Santos

• Key business partner within a specific business unit (account or region), responsible in implementing HR strategy and best practices to support business goals.
• Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
• Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
• Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
• Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
• Concentration: HR Strategic Planning, Employee Labor and Relations, Organization Climate, Change Management, L&D, Rewards & Recognition and Corporate Communications

HIGHLIGHTS

• Special Bonus Awardee January2020 -2024 (yearly Merit Award)
• Grow Pro Graduate May2021

• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Increased overall workforce productivity by identifying skill gaps within teams and providing targeted coaching or training solutions accordingly.
• Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
• Concentration: Labor Relations, Dispute Resolutions, Policy Interpretation, Performance Management, L&D, Account and Resource Management, Employee Engagement, Talent Retention, Awards & Recognition and Corporate Communications

HIGHLIGHTS

• Spot Awardee For2 Consecutive Months - October & November2018
• Employee Champ and Change Agent January2018

• Performed day-to-day generalist HR functions and services such as recruitment, employee relations, engagement, corporate communications, payroll administration, office and account management, academe partnership and other administrative services - Planned, strategized, and implemented end-to-end recruitment initiatives in meeting100% fulfillment and deployment of new hires (technical and non-technical positions and executive level across all units)
• Enhanced internal communication strategies, resulting in improved information flow across departments.
• HIGHLIGHTS
• Promotions: HR Associate to Specialist then Specialist to Senior Specialist
• Launched Special Project - Psychometric Assessment
• Trained recruiters on interviewing techniques and best practices
• Helping Hand Awardee March2016
• Co-developed company's first standardized recruitment procedures/workflow and tracking system

• Planned, developed, and implemented creative recruitment strategies for all agent and non-agent hiring
• Collaborated regularly with business partners to improve volume and quality of hires
• Maintained daily target on candidate endorsements within the agreed TAT with business
• Created daily, weekly, and monthly recruitment reports
• Concentration: Labor Relations, Dispute Resolutions, Policy Interpretation, Performance Management, L&D, Account and Resource Management, Employee Engagement, Talent Retention, Awards & Recognition and Corporate Communications

HIGHLIGHTS

• Promotion: Recruitment Coordinator to Specialist level