Katarzyna Spryszak
Berlin
Summary
Organised and ready for new challenges person.
After working for an international company for more than 5 years, I can confidently say that I have developed my soft skills, my ability to work under pressure.
Resolving PayPal and Adyen disputes.
Daily organisation of staff from 10 countries as Intraday Manager.
Goal-oriented and able to handle complex tasks.
My professional career has been defined by experiences that have continuously improved my communication skills and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Internetstores GmbH
09.2018 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Representative
Snatander Bank
05.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Advisor
Hennes&Mauritz
12.2014 - 04.2016
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
Sales Trainer
Netia S.A
09.2014 - 03.2015
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
Sales Advisor
Citibank
06.2013 - 08.2014
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Advisor
T-mobile
05.2013 - 08.2013
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Hostess
Heineken
04.2010 - 04.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
Education
Adam Mickiewicz University
05.2015
Skills
- Payment Processing
- Customer Support
- Complaint resolution
- Account Management
- Credit card processing
- Order Fulfillment
Personal Information
Date of Birth: 06/26/89
Hobbies and Interests
travels, enotourism, rock/punk music, wine
Languages
English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Representative
Internetstores GmbH
09.2018 - Current
Customer Service Representative
Snatander Bank
05.2016 - 05.2018
Customer Advisor
Hennes&Mauritz
12.2014 - 04.2016
Sales Trainer
Netia S.A
09.2014 - 03.2015
Sales Advisor
Citibank
06.2013 - 08.2014
Sales Advisor
T-mobile
05.2013 - 08.2013
Hostess
Heineken
04.2010 - 04.2013
Adam Mickiewicz University
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