KARTIKEYA KRISHNAN

Company Overview: An enterprise supplying over 6000 gifts, souvenirs, and promotional items all over north and east of Germany

• Managed customer service operations in a fast-paced retail environment across Germany's north and east and sale trends across all business units
• Tracked and controlled inventory levels based on customer demand and sale trends across all business units
• Ensured timely ordering of new stock to avoid shortages or surplus inventory
• Managed customer inquiries, complaints, and returns within the ERP system
• Processed sales transactions accurately and efficiently using the point-of-sale (POS) system
• Performed end-of-shift cash register balancing to verify accurate sales accounting and reporting
• Participated in team meetings, on workflow improvements improving sales strategies and shop efficiency

Company Overview: Schott AG is a German multinational glass company specializing in the manufacture of glass and glass-ceramics

• Digitalization of Setup Cards for different machine from MS-Excel to SAP
• Created framework for Power BI Testing for entire production facilities
• Updated test instructions document for validation of IT systems and initiated review process
• Successfully completed Good Manufacturing Practices (GMP) training
• Supported in Project planning and implementation on Statistical Process Control (SPC)

Company Overview: Tata Motors, a USD 44 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks and buses

• Successfully completed project of implementation of Semi-Automated Robotic line within targeted budget of €20 Mn including milestone planning
• Planned delivery schedule for Prima trucks on assembly lines, achieving 95% schedule attainment for customers without delivery failure
• Achieved 5% productivity in cycle time and optimized manufacturing losses to 15% using six sigma tools KAIZEN, Value Stream Mapping (VSM) and 5S
• Analyzed operational issues using Six sigma, 8D problem solving techniques with cross-functional teams to achieve zero defects
• Preparing work instructions and SOP documents for audits according to ISO 9001, 18001, ISO TS 16949