Karl-Michael Kabeya
Nossegem
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Socfin Centrages Sa ( Rubber Industry )
Supply chain coordinator
02.2023 - 02.2024
- Verification of international documents (sea waybill bill of lading telex release) with our plants located in Africa.
- Weekly contacts with the plants to ensure the supply of our biggest customers(Bridgestone, Good-year, Michelin ).
- Invoice :demurrages detention cost with the different carriers
- sea freight transport contact for cargo release ( MSC , Hapag-Lloyd,Maersk, CMA)
Supply Chain Coordinator UK
OMYA (Chemical industry)
Auderghem
01.2022 - 06.2022
- Manage all administrative tasks related to the customer portfolio.
- Manage the OTC (Order To Cash) processes.
- Coordinate transport between Omya manufacturing plants and the customers, according to quality standards, at agreed lead-times and negotiated freight rates.
- Support sales team, Interface to Carriers, logistics and Customer Service colleagues
Supply Chain Coordinator /Customer Service Representative
Inovyn ( filiaal Ineos)
Evere
06.2021 - 12.2021
- Handling /placing orders in accurate time.
- manage prices , credits, payment collection in connection with the account managers (follow up).
- transport orders or changes to the hauliers.
- Direct contact with the production and the planners for product availability in the different plant.
Supply chain coordinator
Derbigum
01.2015 - 01.2020
- Manage the order to delivery process.
- Work closely with all the teams within the Region as well as the different sourcing countries to ensure perfect execution of order cycle and customer management.
- Day by day management of local logistic service provider to achieve best service results( Transport/Warehouse), Manage customer (technical account managers)logistics claims.
Technical sales support
Vulcanic
01.2010 - 01.2015
- Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
- Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; preparing quotations.
- Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information, Fills orders by transferring orders to fulfillment; communicating expected delivery date.
- Develops accounts by checking customer's buying history: suggesting related and new items; explaining technical features, updates job knowledge by studying new product descriptions; participating in educational opportunities
Commercial Support/Customer Service (Fleet)
GENERAL ELECTRIC
01.2009 - 01.2010
- Checking contract portfolio with customers.
- Checking customer order portfolio.
- Informing customers on product availability.
- Following up on costs and offer processes.
- Supporting the Key Account Manager during the preparation of target discussions with the customers and during the daily business.
- Provide customer service support for all the cars on the road, Be the point of contact with internal calls, Investigate the complaints of clients, Maintain and develop strong relationship with customers, Manage administration of clients' portfolios
Finance Support Chain Management
PROXIMUS
01.2007 - 01.2008
- Internal and external coordination of parties involved.
- Reporting back to management and credit committees, executions of new business, following up on existing pipelines and transactions (from client mandate until closing and booking of transactions)
Intercity and Pipeline Management SD Coordinator
COLT
01.2005 - 01.2007
- International Transmission Order CPD setting, setting CPD base on confirmed E2E test date, 3rd Party (OLO, DSL) follow-up, for 3rd Party segments within international tail orders.
- Follow-up installation Pipeline for International Orders, Monitor progress of delivery to assure installation before CPD, Weekly review of order pipeline, E2E Test support, E2E test date setting for International Data orders, Relaying email messages to the correct person within the local City, The Coordination of migrations and changes on the Eurolan.
- Assure a professional customer order handling from order reception until it's completion, Make sure that the customer orders can be processed according the COLT standard lead-times, Trigger actions/resolve problems for orders in order to meet the CPD, Manage the fast delivery of high revenue orders.
- Manage orders for customers which will move, Escalate orders that will not meet their due date, Ensure all administrative tools are updated, Making sure OHS is populated correctly and making sure it's kept up-to-date, Participation in SD coordination tasks to cover high workload
Bussines Support
MOBISTAR
01.2003 - 01.2005
- Managing business customers.
- Selling subscriptions, Managing the database from 3 servers, Switching existing phonenumbers
Customer Service Representative
SANOMA MAGAZINE
01.2002 - 01.2003
- Managing incoming and outgoing post, Invoicing, Starting new subscriptions, Answering mails, Handling of complaints
Education
Secundary: 5-6 Accounting-ICT -
Imelda Instituut in Brussel
06.1999
Secondary: 3-4 Economic science -
Koninklijk Atheneum Emanuel-Hiel
06.1998
Secondary: 1-2 -
Sint-Jan Bergmanscollege
06.1995
Skills
- Excel
- Word
- Power Point
- Outlook
- Internet explorer
- Charon
- Cubic
- Access
Personal Information
- Place of Birth: Etterbeek
- Date of Birth: 02/21/1980
- Nationality: Belgian
- Marital Status: Living together
Languages
- French, mother tongue
- Dutch, mother tongue
- English, very good
- Spanish, notions
- Portuguese, notions
Hobbies and Interests
sport, new technology, traveling
Languages
Dutch
First Language
French
Advanced (C1)
C1
English
Advanced (C1)
C1
Portuguese
Beginner
A1
Timeline
Socfin Centrages Sa ( Rubber Industry )
Supply chain coordinator
02.2023 - 02.2024
Supply Chain Coordinator UK
OMYA (Chemical industry)
01.2022 - 06.2022
Supply Chain Coordinator /Customer Service Representative
Inovyn ( filiaal Ineos)
06.2021 - 12.2021
Supply chain coordinator
Derbigum
01.2015 - 01.2020
Technical sales support
Vulcanic
01.2010 - 01.2015
Commercial Support/Customer Service (Fleet)
GENERAL ELECTRIC
01.2009 - 01.2010
Finance Support Chain Management
PROXIMUS
01.2007 - 01.2008
Intercity and Pipeline Management SD Coordinator
COLT
01.2005 - 01.2007
Bussines Support
MOBISTAR
01.2003 - 01.2005
Customer Service Representative
SANOMA MAGAZINE
01.2002 - 01.2003
Secundary: 5-6 Accounting-ICT -
Imelda Instituut in Brussel
Secondary: 3-4 Economic science -
Koninklijk Atheneum Emanuel-Hiel
Secondary: 1-2 -
Sint-Jan Bergmanscollege
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