Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karin BIEDERMANN

Arlon

Summary

Enthusiastic, pragmatic, with analytical, problem-solving and interpersonal skills, experience communicating and partnering across all levels up to the operating committees. Enjoy challenges and embrace change. Looking to share my skills and take on new challenges.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

RBC Investor and Treasury Services
Esch/Alzette
05.2012 - 12.2023
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Internal investigations in collaboration with various internal departments.
  • Management of complaints following the protocol set up and by prioritizing constructive dialogue in order to resolve the issue.
  • Provide training sessions and support to a new team, due to the offshoring our department.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Ensured compliance with applicable laws and regulations related to customer service activities.

Transfer and Dealing Agent

RBC Investor and Treasury Services
Esch/Alzette
09.2008 - 05.2012
  • Input and validation of sales or purchase orders for SICAVs in
    compliance with internal procedures, the Fund's prospectus and the CSSF.
  • Follow-up of operations, settlement of orders on the domestic and international clearing markets.
  • Reconciliation of cash and share balances.
  • Helped clients prepare for contract negotiations by gathering past offers from other sponsors.
  • Maintained high level of communications and marketing skills by participating in professional activities.

Team Leader, Clearing Service

First European Transfer Agent
Luxembourg
04.2001 - 09.2008
  • Introduction of a new service for settlement via the domestic and international market in collaboration with the IT department.
  • Optimization of the service including the SWIFT messaging.
  • Provide internal training sessions relating to the settlement systems.
  • Maintained positive working relationship with fellow staff and management.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Operations Officer

Banque Internationale à Luxembourg
Luxembourg
09.1989 - 04.2001
  • Input and validation of buy/sell orders
  • Processing and management of physical ticket shipments.
  • Coupon management and coupon payment.
  • Reconciliation of securities accounts.
  • Regularization service on securities.
  • Management of the Funds' agendas.
  • Issuance of Fund Event Letters

Education

Business Management

Ecole De Commerce Et De Gestion
Luxembourg

Secretariat and management

Lycée Technique Du Centre
Luxembourg

Skills

  • Product Knowledge
  • Positive and Professional
  • Data Collection
  • Order Processing
  • Payment Processing
  • Client and Customer Relations
  • Swift competencies

Languages

French
First Language
German
Proficient (C2)
C2
English
Advanced (C1)
C1
Luxembourgish
Proficient (C2)
C2

Timeline

Customer Service Representative

RBC Investor and Treasury Services
05.2012 - 12.2023

Transfer and Dealing Agent

RBC Investor and Treasury Services
09.2008 - 05.2012

Team Leader, Clearing Service

First European Transfer Agent
04.2001 - 09.2008

Operations Officer

Banque Internationale à Luxembourg
09.1989 - 04.2001

Business Management

Ecole De Commerce Et De Gestion

Secretariat and management

Lycée Technique Du Centre

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Karin BIEDERMANN