Karen Knol
Edegem,België
Summary
As an experienced professional I have a strong focus on customer satisfaction and expertise in operational and business excellence. With a solid background in banking (over more than 15 years) in different roles, I possess a proven ability to manage cross-functional teams within high-pressure environments and think strategically. My expertise extends to determining strategies for daily operations, sales, product development and digital offerings. I'm a go-getter, positive minded and love a good challenge. Equipped with excellent problem-solving skills, stress resilience, and a team player mentality, I am confident in my ability to seamlessly integrate with your organization's overall objectives and adapt to various job functions.
Overview
17
17
years of professional experience
Work History
Director Business Integration
Van Lanschot
Antwerp
10.2020 - Current
- Lead a growing team of 5 in Business Integration, focusing on application ownership, process optimization, and diverse projects spanning commercial, legal, and operational excellence.
- Act as the liaison- on a tactical level- between Van Lanschot Belgium and colleagues in the Netherlands, participating in stakeholder, strategy, and product owner meetings to maintain a comprehensive overview.
- Oversee project planning, budget management, and regular reporting to the management committee, ensuring alignment with company strategy and prioritization.
- Drive the development and implementation of various initiatives, including customer journey improvements, digital adoption, business intelligence, sales objectives and regulatory compliance (CRS/FATCA, CDD, etc.).
Stream Lead Business
Van Lanschot
Antwerp
07.2019 - 09.2020
- Developed and led the business stream for Van Lanschot Belgium's migration to Van Lanschot Netherlands' systems, including defining objectives, strategy, action plan, and assembling a team of 10 members
- Managed the team and coordinated with program management and management committees through regular meetings and presentations, ensuring the smooth execution of the migration plan
- Handled internal and external communications, keeping stakeholders, agencies, clients, and SCX well-informed and trained throughout the process.
Business Integrator
Van Lanschot
Antwerp
07.2016 - 07.2019
- Implemented MIFID II for business and improved CDD-process, KYC requirements, and customer onboarding; established and chaired an editorial board, and collaborated with a communication office for goal setting and meetings
- Served as business owner of CRM and client onboarding tool, ensuring consistency in requirements, process improvements, and effective collaboration between IT and commercial stakeholders
- Enhanced processes and operations related to agencies, SCX, and client administration, utilizing strategic, communication, analytical, and management skills.
Direct marketing manager
Degroof Petercam
Brussels
09.2015 - 07.2016
- Managed lead integration and direct marketing during company merger, coordinated with external call center, ensured lead quality, and oversaw implementation of Microsoft Dynamics CRM system for prospect management.
Commercial Organisation officer
Petercam
07.2011 - 09.2015
- Managed network and database management, commercial support, and internal communication between departments for private banking at Petercam; collaborated with marketing and local agencies
- Oversaw commercial activities data, objective setting, and audit plan compliance; executed marketing projects such as sales packs, retention plans, event scenarios, and direct marketing strategies
- Utilized a diverse skill set in strategy, commerce, management, and organization for the development of target groups and CRM requirements.
Account Manager SME
ING
Antwerp
09.2008 - 06.2011
- Managed 130+ SME clients with €4 million minimum turnover or €2 million in assets, handling credit applications, real estate transactions, takeover deals, financing, deposits, investments, and cash management
- Focused on building strong client relationships and conducting cold prospecting as a major target.
Branch Manager
ING Hertoghe
Antwerp
09.2006 - 08.2008
- Managed commercial targets and prospecting, supervised 5 employees, evaluated performance, attended daily appointments, contributed to loan and investment objectives, and oversaw office compliance.
Education
ManaMa Law and Fiscality -
Kuleuven
Leuven /2005 -
Master Commercial Sciences -
Vlekho
Brussels /2004 -
Skills
- Goal development and implementation
- Process coordination and management
- Communication skills
- Customer-focused
- Problem-solving
- Leadership
Languages
Dutch
Native
English
Advanced
French
Advanced
Hobbies
Swimming, Tennis, Reading, Painting
Timeline
Director Business Integration
Van Lanschot
10.2020 - Current
Stream Lead Business
Van Lanschot
07.2019 - 09.2020
Business Integrator
Van Lanschot
07.2016 - 07.2019
Direct marketing manager
Degroof Petercam
09.2015 - 07.2016
Commercial Organisation officer
Petercam
07.2011 - 09.2015
Account Manager SME
ING
09.2008 - 06.2011
Branch Manager
ING Hertoghe
09.2006 - 08.2008
ManaMa Law and Fiscality -
Kuleuven
/2005 -
Master Commercial Sciences -
Vlekho
/2004 -
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