Kalpana Ramesh

• Developed and implemented process workflows for identity and access management, improving onboarding and offboarding efficiency for users.
• Assisted in maintaining a Jira-based IT ticketing system, tracking support requests and resolution timelines, and updated the Confluence Knowledge Base for self-service knowledge base articles.
• Help achieve security compliance that streamlines operations based on ISO 27001 and TISAX readiness.
• Managed periodic patch updates, automated remote device management, and maintained efficient security operations.
• Worked cross-functionally with internal teams to improve IT service efficiency and user experience.

• Managed and monitored network security infrastructure, including firewalls, VPNs, and endpoint security for hybrid cloud solutions in Azure and GCP.
• Provided technical support for compliance and security controls, ensuring proper documentation and automation like Ansible for firewall rules.
• Ensure compliance and policy aligned with cybersecurity protocols and guidelines.
• Collaborated with internal teams to assess security incidents and improve network security processes
• Assisted in creating dashboards to track the project and ensure smooth migration process and optimization.
• Provide on time technical support for security issues.
• NVA implementation and assisted smooth migration of applications from on premise to cloud.

Clients: Qatar Airways, Qatar Free Zones Authority , Hamad Medical Corporation.

• Led structured incident response and troubleshooting, minimizing downtime for a nationwide infrastructure.
• Implemented network segmentation strategies to enhance operational efficiency and security posture.
• Developed high-level and low-level documentation for process standardization and optimization.

Clients - Ministry of Education, Lusail University, HMC , North Oil Company , Commercial Bank of Qatar

• Assisted in the design and implementation of Data Center infrastructure, mapping private cloud components.
• Configured and maintained network switches, routers, and security appliances for optimal performance.
• Conducted site surveys and collaborated with clients to analyze and execute network improvement projects.
• Created detailed technical documentation, including High-Level and Low-Level Designs (HLD/LLD).
• Supported NOC operations, identifying and resolving alerts to maintain network stability.
• Provided technical support and coordinated with vendors to resolve product-related issues efficiently.
• Prepare end of year product audit for Product usage validation.

Client - Hamad Port Project

• Create complex JIRA workflows including project workflows, configurations, permission schemes, notification schemes.
• Work closely with other DevOps teams like Testing, App Developers and Ci/CD to automate the infrastructure projects.
• JIRA Administration , Project Management and SDLC Workflow Creation.
• Create Dashboards and Reports for Management Review using Agile methodologies.
• Ability to work as a team as well as individually.
• Integrated JIRA with Tempo Timesheets Plugin as an ad on requirements.