Kadiatou Ba
Tavannes
Summary
Experienced sales professional with a strong background and extensive training in the field. Highly skilled at acquiring new knowledge and adapting to changing environments. A team player who excels in working independently and demonstrates solid organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Waiter
The Imperial Bar & Lounge
05.2024 - 06.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Anticipated guest needs and provided proactive service.
Agent du terminal
Genève Aéroport
01.2024 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Apprentie gestionnaire de commerce de détail CFC
SBB CFF FFS
08.2020 - 05.2023
Employée de commerce
Topsana Group Sàrl
04.2019 - 05.2019
Aide aux devoirs
Villa delle Rose
01.2018 - 06.2018
Restaurant Team Member
Ristorante Paulaner
06.2017 - 09.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
CFC dual - Commerce de détail
École de Commerce Emilie Gourd
06.2023
Skills
- Relation client
- Sens du service
- Esprit d'équipe
- Flexibilité
- Motivation
- Sens de l'organisation
Polyvalente
Certification
Certification dans le commerce de détail pour le métier de Conseillère à la cliente dans le secteur des transports publics
Languages
Italien
Français
Anglais
Allemand
Espagnol
Timeline
Bar Waiter
The Imperial Bar & Lounge
05.2024 - 06.2024
Agent du terminal
Genève Aéroport
01.2024 - 04.2024
Apprentie gestionnaire de commerce de détail CFC
SBB CFF FFS
08.2020 - 05.2023
Employée de commerce
Topsana Group Sàrl
04.2019 - 05.2019
Aide aux devoirs
Villa delle Rose
01.2018 - 06.2018
Restaurant Team Member
Ristorante Paulaner
06.2017 - 09.2017
CFC dual - Commerce de détail
École de Commerce Emilie Gourd
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