Justyna Francesson
Uccle
Summary
Self-motivated and enthusiastic Master of International Tourism with vast experience in many different fields. Bringing forth a proven track record of achievement and a reputation for positive collaboration. Confident, hard working, and committed to seeing results in whatever position I am in. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
18
18
years of professional experience
Work History
Housekeeper & Co-host at AirBnB
Parfecta
Brussels
09.2010 - Current
- Maintain a positive relationship with clients
- Provide clients with basic cleaning and deep sanitation service
- Work one-on-one with clients and take on extra responsibility as need
- Achieve100% customer satisfaction
- Order and restock supplies
- Coordinate with maintenance staff for timely repairs and maintenance needs
Sales Assistant
Takko
Krasnystaw
03.2009 - 09.2010
- Focused on customer relations and service with an emphasis on efficiency, sales and friendliness
- Answered telephone calls, emails and responded to customer enquiries
- Prepared and completed daily cashing up, bank transfers, financial tracking and reporting
- Organized the sales floor and stocked new products
- Resolved customer complaints in a timely manner
- Ensured excellent visual merchandising standards and maintained a safe, clean and well organised store environment
- Supervising and supporting store personnel
Cashier
Media Markt
Rybnik
10.2006 - 02.2009
- Provided customers a personalized, friendly and efficient cashiering service
- Remained punctual and available for extra shifts when needed
- Utilized excellent mathematical skills to ensure accurate totals at checkout
- Responded to incoming calls
- Identified and corrected common fraud/errors/irregular transactions
- Trained new staff
- Resolved customer complaints professionally in accordance with company policy
Education
Master’s Degree - International Tourism
Katowice School of Economics
Katowice07.2008
High School Diploma -
Zbigniew Herbert High School
Żory06.2002
Skills
- Customer Service
- Microsoft Excel
- Interpersonal Communication
- Microsoft Office
- Fast Learner
- Good organizational skills
- JavaScript
- HTML/CSS
- Good communication skills
Languages
Polish, English, French
Hobbies and Interests
Writing, blogging, Programming, Travelling
Training
- Web Development Course, Udemy March2020 — June2020
- The complete JavaScript course, Udemy July2021 — Present
Languages
Polish
First Language
English
Advanced
C1
French
Intermediate
B1
Timeline
Housekeeper & Co-host at AirBnB
Parfecta
09.2010 - Current
Sales Assistant
Takko
03.2009 - 09.2010
Cashier
Media Markt
10.2006 - 02.2009
Master’s Degree - International Tourism
Katowice School of Economics
High School Diploma -
Zbigniew Herbert High School
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