Jurgen Ismaili
Tirane
Summary
Dynamic and results-driven Product Owner | Consultant with a strong background in Business Central, systems integration, and Agile methodologies. Certified Dynamics 365 Business Central Functional Consultant with a proven track record of leading teams, optimizing business processes, and driving product improvements. Expertise in problem-solving, stakeholder collaboration, and delivering high-performance solutions. Experienced in the food industry (warehouse & manufacturing) and passionate about delivering scalable, efficient, and innovative ERP solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
D365 Product Owner
Ciellos
01.2023 - Current
- Led a team of six, managing a product backlog and ensuring successful sprint deliveries.
- Served as Scrum Master, facilitating Agile ceremonies, removing blockers, and improving team collaboration and efficiency.
- Optimized AppSource applications, leading to significant improvements in user adoption and system performance.
- Managed integration between applications, ensuring seamless data flow and enhanced system interoperability.
- Resolved complex system and integration issues, improving operational efficiency and minimizing downtime.
- Conducted acceptance testing and trained end users, ensuring smooth adoption and high satisfaction.
- Applied Agile methodologies to enhance team productivity and reduce project delivery times.
Microsoft Dynamics Business Central Consultant
Info Business Solutions shpk
06.2021 - 01.2023
- Designed and configured Microsoft Dynamics 365 Business Central/NAV solutions, creating functional and technical specifications.
- Participated in all project phases, from pre-sales and requirement gathering to solution design, configuration, development, go-live, and post-implementation support.
- Led end-user training to ensure successful adoption and efficient system usage.
- Managed and maintained integrations between Business Central/NAV and other enterprise systems.
- Provided financial and business process consulting, identifying opportunities for optimization and automation.
- Helped streamline operations by automating manual processes to enhance efficiency and productivity.
- Worked with medium to large companies in both national and international markets, delivering tailored ERP solutions.
Volunteer
Tamam Albania
05.2016 - 08.2020
- Volunteered in various educational programs and activities, supporting youth engagement and inclusion.
- Organized initiatives to enhance youth participation in local governance and decision-making processes.
- Served as a board member, contributing to strategic planning and organizational development.
Education
BBA -
Universiteti Aleksander Moisiu Durres
Durres07.2021
Skills
- Team Leadership & Agile Management
- API Integrations & Cloud Platforms (AWS, Azure)
- CI/CD Pipeline Management & Deployment
- Business Process Optimization & Automation
- Advanced Problem-Solving & System Troubleshooting
- Product Roadmap & Strategy Development
- Incident & Change Management
- Compliance & Security: KYC, AML, GDPR,
Risk Management - Stakeholder & Client Management
- Postman API
- Soap-UI
- C/AL
Certification
MB800: Dynamics 365 Business Central Functional Consultant Associate, Microsoft,
-Credential ID: DD3856B1EF7F96CE
-Certification number: 74D0A3-92506Z
Languages
English
Advanced (C1)
Italian
Elementary (A2)
Albanian
Bilingual or Proficient (C2)
Timeline
D365 Product Owner
Ciellos
01.2023 - Current
Microsoft Dynamics Business Central Consultant
Info Business Solutions shpk
06.2021 - 01.2023
Volunteer
Tamam Albania
05.2016 - 08.2020
BBA -
Universiteti Aleksander Moisiu Durres
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