JULIE ANN ESPINA
Neuenegg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Majorel Clark
08.2022 - 10.2023
- Worked closely with both the logistics and warehousing departments to ensure timely delivery
- Order entry for Warranty Claims
- Process orders, refunds, forms, and requests
- Answer incoming calls and live chats and respond to customer emails
- Follow up with customers to ensure their needs are met
- Communicated and coordinated with internal departments
- Keep records of customer interactions and transactions
- Maintained a customer inquiry resolution rate of 100%, surpassing the department's target of 93%.
DATA ANALYST
Office Partners 360
09.2021 - 04.2022
- Utilized various data analytics tools to implement new scripts that increased performance by 25%
- Conducted data analysis, data cleaning, and data enrichment operations.
Education
Skills
- Knowledge of AutoCAD
- Computer literate with regards to MS Office, Word, PowerPoint, and Excel
- Strong organizational and prioritization skills along with keen attention to detail
- Good interpersonal and organizational skills, with an ability to work both independently and collaboratively
- Customer service - empathy and understanding
- Creative problem solving
- Good listening & comprehensive skills
- Communication skills and active listening
- Empathy and understanding
- Adaptability, flexibility, multitasking, and time management
- Problem-solving abilities
Certification
Construction Occupational Safety and Health (COSH)
Hobbies
Community Involvement
Video Games
Reading Books and Manga
Learning Languages
Writing
Hiking
Yoga
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Majorel Clark
08.2022 - 10.2023
DATA ANALYST
Office Partners 360
09.2021 - 04.2022
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