Julie Knecht
Bruxelles
Summary
Hardworking and multilingual professional with quick learning and time management abilities. Proactive consultant, devoted to giving every customer a positive and memorable experience. Let's have a chat!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Microsoft365 Consultant
Spie
Lasne
07.2023 - Current
- Assisted, as 1st point of contact, with customer requests and answered questions to improve satisfaction.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Helped in the improvement of productivity and customer satisfaction thanks to my affinity with German culture and language.
- Helped improve our efficiency in communicating between teams, and build a knowledge base. This enabled our team to double our business revenue between September 2023 and May 2024
- Conducted training sessions for customers as well as internal staff.
UX/UI Designer
EdTech Beedeez
Paris
04.2021 - 06.2023
- Defined product requirements, prioritized feature development, and delivered high-quality software releases on schedule.
- Conducted user research, usability testing, interviews and surveys to understand user needs and behaviors.
- Collaborated with product managers and stakeholders to define project scope and requirements.
- Ensured compliance with accessibility standards such as WCAG 2.0 when designing interfaces for users with disabilities.
- Developed wireframes, prototypes, and conducted user testing tovalidate the product roadmap, ensuring a seamless learning experience.
UX Work-study Master's Degree
Station-F (business incubator)
Paris
09.2020 - 06.2022
- Partnered with multiple startups to conduct user research and deliver insights on UX challenges across diverse industries, including technology and energy
- Led ideation workshops and contributed to co-creation sessions, facilitating innovative user-centric solutions
- Worked effectively in team environments to make the workplace more productive.
Education
Master's - UX Design & Business
E-artsup/HEC
Paris, France06.2022
Bachelor -
E-artsup
Nantes, France06-2020
Baccalaureat -
Lycée Français Jean Monnet
Brussels, Belgium06-2013
Skills
Soft Skills
- Work ethic
- Growth mindset
- Team player
- Adaptability
- Proactive
- Strong organisational skills
Hard Skills
- Microsoft 365
- Agile methodology (Scrum)
- LMS
- Web Content Accessibility Guidelines (WCAG) 20
- Adobe Cloud, Figma
- Research, Surveys, Wireframing
- Notion, Clickup, Medium
Certification
- Microsoft 365 Fundamentals, Microsoft, 11/01/23
- Design Thinking, HEC, 06/01/20
- English and Web design, DBS (Dublin Business School), 06/01/20
- C1 in German, Berliner Internationaler Dialog, 08/01/18
Languages
French
First Language
English
Proficient (C2)
C2
German
Advanced (C1)
C1
Dutch
Intermediate (B1)
B1
References
References available upon request.
Timeline
Microsoft365 Consultant
Spie
07.2023 - Current
UX/UI Designer
EdTech Beedeez
04.2021 - 06.2023
UX Work-study Master's Degree
Station-F (business incubator)
09.2020 - 06.2022
Master's - UX Design & Business
E-artsup/HEC
Bachelor -
E-artsup
Baccalaureat -
Lycée Français Jean Monnet
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