Sports
Joshua Lingolo Bonyanga
Logistics Manager
Schoonaarde,Oost-Vlaanderen
Summary
With more than 8+ years experienced Logistics Manager offering valuable experience that includes the coordination, transportation, and delivery of goods. Offer expertise in key tasks such as organizing the safe and efficient storage and distribution of goods, and to ensure that orders are satisfied correctly. Exemplary record of ensuring stock is maintained and moved efficiently while providing great customer service.
Overview
15
15
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
Logistics Manager
Davidoff Of Geneva Benelux NV
Brussels
09.2015 - Current
- Tracked sales data for analysis and forecasting.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Input order information into system and updated customer accounts to document and track customer orders.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Updated company tracking system with latest information.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Kept corporate departments and customers updated on critical shipments.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Created and enforced detailed organization processes to increase quality and service standards.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Promoted brand at industry events and through ongoing networking efforts.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Provided customers with status updates for tracked packages.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Sales Consultant
KPN GROUP BELGIUM N.V./S.A.
Brussels
01.2009 - 07.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
Education
No Degree -
ROC Mondriaan
The Hague, The Netherlands 09.2001 - 06.2002
High School Diploma -
Hofstad College
Den Haag, The Netherlands 09.1997 - 06.2001
Skills
Distribution and warehousing
undefinedInterests
Football
Cigars
Travelling
BBQ
Timeline
Logistics Manager
Davidoff Of Geneva Benelux NV
09.2015 - Current
Sales Consultant
KPN GROUP BELGIUM N.V./S.A.
01.2009 - 07.2015
No Degree -
ROC Mondriaan
09.2001 - 06.2002
High School Diploma -
Hofstad College
09.1997 - 06.2001
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