JOSEPHINE LINDSAY
personal assistant
leuven,leuven
Summary
Diligent and approachable professional with a dynamic and determined personality, I bring five years of extensive experience in the communications, copywriting, and event industry. I adhere to high standards and possess exceptional communication skills. My diverse background has honed my business acumen, proficiency in writing, editing, and content creation. I have successfully cultivated professional relationships, demonstrated adept event management capabilities, overseen staff, and delivered conceptual campaigns at a consistently high standard. My commitment to excellence and creativity positions me as a valuable asset in driving successful outcomes in a professional setting.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Suasannetta Concierge
07.2023 - 11.2023
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Translator
Freelacer
03.2023 - 07.2023
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
- Updated existing translations to meet contemporary trends in communication.
- Proofread, edited and improved documents of different sizes.
Air Hostess
Emirates
04.2022 - 03.2023
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Promoted a welcoming atmosphere for international travelers by utilizing language skills when appropriate.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Handled challenging situations calmly under pressure such as medical emergencies or disruptive passengers in order to ensure the well-being of all individuals onboard.
- Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
Bar Manager
L'emporio Alla Pace
02.2020 - 07.2021
- Delivered excellent customer service in a high-paced environment, waiting tables, and tending bar simultaneously.
- Maintained, stocked, and displayed drinks according to company policy.
- Ensured cleanliness of work station and equipment, performing opening and closing duties.
- Demonstrated accuracy in cashiering, cash handling, and credit card processing.
- Managed telephone inquiries and provided information regarding dietary options.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Birreria Marconi
01.2018 - 01.2020
- Assisted department supervisors in various tasks, showcasing teamwork and collaboration.
- Maintained high standards in table setting, ensuring a visually appealing and uniform presentation.
- Delivered exceptional customer service with a friendly and timely approach.
- Updated weekly budgets and contributed to menu creation and maintenance.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Organisation of Horse Jumping Events
F.i.s.e
01.2010 - 01.2017
- Spearheaded the meticulous preparation of horses for esteemed international competitions, showcasing a commitment to excellence.
- Established and fostered strong relationships with clients, demonstrating exemplary communication and interpersonal skills.
- Contributed to business development initiatives, identifying opportunities and cultivating strategic partnerships within the equestrian community.
- Successfully converted client inquiries into tangible sales and support, highlighting effective negotiation and persuasion skills.
- Exhibited proficiency in event management, overseeing logistics and coordination for seamless participation in various competitions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Facilitated collaboration between departments for more effective execution of company-wide projects and initiatives.
Food and Beverage Preparation and Service
EATALY
05.2015 - 08.2015
- Engaged in comprehensive food and beverage preparation and service at Expo Milan 2015.
- Handled cash register responsibilities, demonstrating proficiency in financial transactions.
- Administered administrative tasks to ensure smooth operations.
- Provided exceptional customer service, fostering positive relationships with clients.
- Prepared horses for international competitions, showcasing a diverse skill set.
- Developed and nurtured client relationships, contributing to business development.
- Successfully converted inquiries into sales and support.
- Coordinated and managed events to enhance the overall customer experience.
- Contributed to team success by consistently pitching in when needed, including bussing tables, washing dishes, or assisting with inventory management.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
St Georges International School
High School Diploma -
Istituto Pio XII, Esame di stato, Liceo scienctifico
01.2018
Skills
- Communication
- Customer Service
- Team collaboration
- Food safety understanding
- Trained in alcohol and food service
- Business development
- Client Relationships
- Admin
- Driving Sales
- Facebook, Instagram
- Microsoft Excel, Word, and PowerPoint, and both Windows, Apple & Macintosh platforms
- Knowledgeable of booking systems
- Supply Management
- Organizing and Preparing Meetings
- Time Management
- Budgeting
- Planning
- Building Positive Rapport
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Personal Assistant
Suasannetta Concierge
07.2023 - 11.2023
Translator
Freelacer
03.2023 - 07.2023
Air Hostess
Emirates
04.2022 - 03.2023
Bar Manager
L'emporio Alla Pace
02.2020 - 07.2021
Restaurant Manager
Birreria Marconi
01.2018 - 01.2020
Food and Beverage Preparation and Service
EATALY
05.2015 - 08.2015
Organisation of Horse Jumping Events
F.i.s.e
01.2010 - 01.2017
St Georges International School
High School Diploma -
Istituto Pio XII, Esame di stato, Liceo scienctifico
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