Josephine Kankera

Seeking an entry-level System Administrator position to contribute my experience, knowledge, and skills in achieving effective use of information communication technology (ICT) for socio-economic development. Committed, hardworking, and passionate about leveraging a state-of-the-art IT infrastructure to support organizational goals.

• Interned at Rwanda Development Board (09/2015 - 06/2016). Installed networks in various sectors nationwide, troubleshooted computers and systems, performed computer maintenance, and ensured software and hardware functionality. Installed and updated security systems, participated in IT projects, and conducted training on E-services for sector officers through Irembo.
• Professional Intern at Rwanda Education Board (OLPC program, 03/2017 - 09/2017). Trained teachers on laptop use, refreshed and installed Lease keys, performed computer maintenance, troubleshooted laptops and accessories, and assisted in the installation and connection of computers and systems. Installed e-solutions in OLPC.
• DOT Rwanda (Digital Opportunity Trust Rwanda), Digital Ambassadors (DAs), 09/2017 - 09/2018. Represented client and donor interests locally. Managed all assigned tasks, facilitated employment readiness skills, provided job coaching, established links with potential employers, and innovated outreach to train more youth for employment opportunities.
• Bank of Kigali, DF/DevOps QUARD (2020 - 01/2022). Implemented robust CI/CD pipelines for Wallet and USSD services, ensured TLS encryption for both, configured replication for MySQL and Redis databases, and successfully installed Docker and Kubernetes on RHEL7 for efficient deployment.
• Bank of Kigali, DF/DevOps QUARD, 2020 - 01/2022, CI/CD pipelines for Wallet service, CI/CD pipelines for USSD service, TLS encryptions for Wallet and USSD services, Configure replication for MySQL Database, Configure replication for Redis Database, Installing docker and Kubernetes on RHEL7, Deployment
• Bank of Kigali, IT/System Administration (01/2022 - Present). Responsible for monitoring and supporting all BK digital channels, including internet banking, BK Mobile App, Mobiserve (USSD), Bk yacu (BK AGENCY), ESB, SYBRIN, and DCORE. Ensures continuous service availability, restarts services and servers, troubleshoots with the Data Center unit, and analyzes app errors. Committed to maintaining at least 99% uptime for all assigned applications and services, with a maximum downtime record of 1%.

Proficient in informatics and ICT, encompassing computer maintenance, Visual Basic, Java, PHP, networking, MySQL database, operating systems, and editing. Holds certificates in PHP, C#.NET, hardware, CCNA, and STATA. Experienced in innovating and implementing IT software systems, rebooting systems using Linux OS, and debugging. Capable of working under pressure to find troubleshooting solutions. Skilled in designing and installing LAN systems, establishing security controls for computer systems, and adept at data management. Excellent typing skills.

• STATA and Impact Evaluation Summer school for WORLD BANK, 08/13/2018 - 08/23/2018
• Network, 02/10/2017 - 02/20/2017

Contributed to DOT Rwanda's innovation project at IPRC Karongi and TVET Karongi, guiding university graduates in job search strategies, hidden opportunities, and soft skills. Facilitated E-service access for 300 citizens using Feature Phones. Volunteered at Rwanda Education Board, overseeing training, networking, and computer maintenance in the one laptop per child program across districts like Kirehe and Nyabihu, impacting over 50 teachers and 300 students. Volunteered at Bright Future Cornerstone, training over 70 teachers and 500 students in Scratch for future innovation. Conducted IKOFI awareness training for 1400 Bank of Kigali staff and 2700 agents, including 1100 Agro-dealers and 1400 BK yacu agents

Experienced in youth employment programs leveraging ICT. Enhanced software systems at IPRC Karongi, enabling 75 students/graduates to access job opportunities and self-employment information. Proficient in research, logical thinking, problem-solving, teamwork, cross-cultural interaction, presentation, listening, and report writing. Customer-focused, efficient time manager, resourceful, and innovative. Takes responsibility for actions, projects, and people.

• During my studies, I was the students’ Dean where I learnt more skills about conflict management.
• September 2017-present, volunteering in Bright future cornerstone with responsibilities of train the primary students about the using the activity named scratch in order to become the future innovator. Where more 500 students were trained.

Over 3 years of experience in ICT supporting Linux systems, ESB, and software installation. Holds a Master's degree in Information Technology from Annamalai University. Worked with Rwanda Development Board for 1 year, focusing on network installation and staff training. Additionally, possesses over 3 years of experience as a System Administrator at Bank of Kigali.

• UWIMBABAZI YVONNE LAICA, Business Development Manager at Strategy Object, Rwanda, Kigali District, uwalysca@gmail.com, +250 789129550
• PATIENT BARAKA, Director of Software and Development at BK Tech, KIGALI Rwanda, 0788215324

My hobby is to walk in the forest or any big garden with good vibes.