José António Vicente de Almeida
Sint-Truiden
Summary
Experienced and customer-oriented catering professional with a positive attitude and excellent communication skills seeking to join a dynamic team and contribute to the success of the establishment.
Also with a vast sales experience in various fields with many awards in my career.
Resourceful orderpicker able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
9
9
years of professional experience
Work History
Order Picker Operator
Toyota Parts Center
05.2024 - Current
- Increased customer satisfaction with accurate, on-time deliveries through efficient order processing and packaging procedures.
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Improved order accuracy by diligently verifying and cross-checking picked items against order lists.
- Ensured timely order fulfillment by consistently meeting or exceeding picking quotas and deadlines.
- Collaborated effectively with team members to streamline workflow and optimize overall productivity.
- Expedited urgent orders by prioritizing tasks and adjusting work schedules accordingly.
- Performed routine equipment inspections, ensuring optimal performance levels while minimizing downtime due to maintenance issues.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
Assistant Manager
Hyatt by Uvc Unlimited
02.2022 - Current
- Daily training procedures
- Meeting hotel clients to invite them for a tour of the hotel
- Offer the packages and available memberships
- Closing of all sales inhouse and coldline
- Meet and exceed sales quotas by providing excellent sales techniques
- Reach and exceed monthly sale goals by implementing a needs analysis for each potential members
- Develop and maintain relationships with current members on a name to name basis
- Establish relationships with current members in order to ask & receive referrals
Sales Consultant
Savoy Palace
01.2020 - 03.2022
- Provided one‑on‑one tours of the hotel to prospective members
- Advised prospective members to the benefits of the Holiday membership club
- Meet and exceed sales quotas by providing excellent sales techniques and communicating exceptional customer service
- Administered phone calls to potential member
- Develop and maintain relationships with current members on a name to name basis
- Mastered the ability to tour and close prospective members while giving them a very positive experience
- Develop and maintain relationships with current members on a name to name basis
Supervisor/Waiter
La vina restaurant
05.2016 - 11.2019
- Assist the restaurant manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
- Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests.
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Observe performance and encourage improvement where necessary.
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
- Remain calm and alert, especially during emergency situation and/or heavy restaurant activity, serving as a role model for the staff and other restaurant employees
- Ensure basic standard operating procedures for all outlets are in place and are in compliance with .the company.
- Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.
- Interact positively with customers promoting the restaurant facilities and services
Bartender
Balaia Plaza
05.2015 - 03.2016
- Prepare alcohol or non-alcohol beverages for bar and restaurant.
- Interact with customers, take orders and serve snacks and drinks.
- Assess customers needs and preferences and recommend specials
- Mix ingredients to prepare cocktails.
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Education
10th grade - Sports
Escola secundaria Rodrigues de Freitas
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Compliance understanding
- Sales Growth
- Employee Performance Evaluations
- Negotiation
- Promotional planning
- Customer Service
- Team Leadership
- Problem Resolution
- Decision-Making
- Packaging and Labeling
- Loading and unloading
- Warehouse Navigation
- Pallet jack proficiency
- Stock replenishment
- Warehouse Safety
- Quality Control
- Teamwork and Collaboration
Languages
English
Proficient
C2
Spanish
Proficient
C2
German
Intermediate
B1
French
Intermediate
B1
Italian
Intermediate
B1
Portuguese
Bilingual or Proficient (C2)
Timeline
Order Picker Operator
Toyota Parts Center
05.2024 - Current
Assistant Manager
Hyatt by Uvc Unlimited
02.2022 - Current
Sales Consultant
Savoy Palace
01.2020 - 03.2022
Supervisor/Waiter
La vina restaurant
05.2016 - 11.2019
Bartender
Balaia Plaza
05.2015 - 03.2016
10th grade - Sports
Escola secundaria Rodrigues de Freitas
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