João Torres
Lommel
Summary
Motivated and adaptable professional with experience in customer service and hospitality environments. Started my career at McDonald’s, developing strong teamwork, communication, and problem-solving skills. At 19, I independently moved abroad to work in the Netherlands at Center Parcs, gaining international experience and improving my ability to adapt to new environments. Reliable, hardworking, and eager to continue growing professionally.
Overview
3
3
years of professional experience
Work History
HORECA
Center Parcs
valkenswaard, Netherlands
2025.02 - 2026.08
- Worked abroad in a multicultural hospitality environment
- Provided customer service to international guests in English
- Prepared and served food while maintaining quality standards
- mproved communication, independence, and adaptability skills
- Managed complaints with calm, clear communication and problem-solving.
Funcionário de restaurante
Mcdonalds
porto, portugal
2023.10 - 2024.07
- Delivered fast and friendly customer service in a high-pressure environment
- Handled orders, payments, and customer requests accurately
- Prepared food while following quality and hygiene standards
- Maintained a clean and organized workspace
- Worked effectively with a team during busy periods
- Developed communication, adaptability, and problem-solving skills
Education
12 ano -
escola secundária Abel Salazar
porto2024-06
Skills
- Familiarity with hygiene and food safety standards
Aptitude for implementing effective solutions
Efficiency in time management to ensure fast service
Agility in performing multiple tasks
Aptitude in problem-solving to increase satisfaction
Excellent customer service skills
Teamwork ability to ensure quality service
Adaptability to constantly changing situations
Good stock management and maintenance - Excellent customer service skills
- Customer service
- Team collaboration
- Teamwork ability to ensure quality service
- Adaptability to constantly changing situations
- Adaptability
- Calm under pressure
- Active listening
- Communication skills
- Team building
- Team building
Languages
Português
First Language
Inglês
Advanced
C1
Dutch
Elementary
A2
Timeline
HORECA
Center Parcs
2025.02 - 2026.08
Funcionário de restaurante
Mcdonalds
2023.10 - 2024.07
12 ano -
escola secundária Abel Salazar