Johnny Chouaifaty
Brussels
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
AusVisa Lebanon
09.2020 - 08.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
Front Desk Receptionist - Accountant
Beit Laure Hotel
08.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
Insurance Sales Intern
Allianz Insurance
06.2022 - 08.2022
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Financial Assistant Intern
Protech Monte-carlo Lebanon
12.2021 - 03.2022
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Analyzed financial data and presented meaningful insights to senior management.
- Tracked financial transactions to update balance sheets with accurate, current information.
- Supported organizational account management duties under direct supervision.
Head Waiter & Bartender
Rocca Marina
05.2018 - 09.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MBA - International Business Management
ICHEC-ULB-UCL
Brussels07.2025
Bachelor of Science - Economics
University of Balamand
Lebanon12.2021
Skills
- Customer Relations
- Performance Monitoring
- Operations Management
- Safety Oversight
- Project Management
- Staff Supervision
- Financial Administration
- Project Planning
- Critical Thinking
- Attention to Detail
- Decision Making
- Problem Solving
- Conflict Resolution
- Time Management
- Organizational Skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
German
Beginner (A1)
Dutch
Beginner (A1)
Timeline
Front Desk Receptionist - Accountant
Beit Laure Hotel
08.2022 - 02.2023
Insurance Sales Intern
Allianz Insurance
06.2022 - 08.2022
Financial Assistant Intern
Protech Monte-carlo Lebanon
12.2021 - 03.2022
Operations Supervisor
AusVisa Lebanon
09.2020 - 08.2023
Head Waiter & Bartender
Rocca Marina
05.2018 - 09.2018
MBA - International Business Management
ICHEC-ULB-UCL
Bachelor of Science - Economics
University of Balamand
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