JOHANA HERRERA PIERRE
Riemst
Summary
Motivated and fast learner with a strong commitment to respecting procedures and delivering high-quality results. Having recently relocated to a new country, I see this as an excellent opportunity to reorient my career, showcase my skills, and deliver outstanding results. I bring an innovative mindset and a passion for learning new skills, enabling me to adapt quickly to new challenges and contribute effectively to team success.
Overview
6
6
years of professional experience
Work History
Professional WCL Qualification
Belisario SAS
01.2023 - Current
- Excelled in team collaboration, ensuring smooth communication and task delegation
- Utilized CRM tools effectively to manage client data and interactions
- Handled emails and data organization using Excel for streamlined operations
- Demonstrated strong analytical skills in processing and interpreting information to improve decision-making
- Assisted clients with inquiries and complaints, ensuring timely and effective resolution
- Established strong communication with healthcare providers to resolve member concerns
HSE Specialist & Client Support
AXA Colpatria Insurance
01.2023 - 04.2023
- Delivered high-quality customer service while managing claims related to workplace incidents
- Analyzed customer feedback to enhance client care strategies
- Facilitated safety awareness programs tailored to client needs
- Provided technical support for customers in resolving complex issues.
Client Relations and Risk Specialist
Alfa Insurance – Ajover-Darnel
01.2019 - 01.2022
- Served as a primary point of contact for client concerns regarding health and safety risks
- Produced detailed reports.
- Designed and implemented training initiatives to improve user satisfaction with safety protocols.
Education
Specialist in Integral Management in HSEQ -
University Foundation Tecnológico Comfenalco
Cartagena, Colombia01.2016
Professional in Occupational Health and Safety -
University of Cartagena
Cartagena, Colombia01.2014
Physiotherapist -
University of San Buenaventura
Cartagena, Colombia01.2013
Skills
- Knowledge on Windows
- Proficient in web-based tools and CRM platforms
- Strong interpersonal communication
- Conflict resolution skills
- Analytical problem-solving
- Client satisfaction
- Team work
- Adaptability to dynamic and multicultural work environments
Additional Information
- Passionate about creating meaningful connections with clients and colleagues.
- Committed to continuous learning and professional growth.
- Open to both remote and on-site customer service opportunities.
Timeline
HSE Specialist & Client Support
AXA Colpatria Insurance
01.2023 - 04.2023
Professional WCL Qualification
Belisario SAS
01.2023 - Current
Client Relations and Risk Specialist
Alfa Insurance – Ajover-Darnel
01.2019 - 01.2022
Specialist in Integral Management in HSEQ -
University Foundation Tecnológico Comfenalco
Professional in Occupational Health and Safety -
University of Cartagena
Physiotherapist -
University of San Buenaventura
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