Joelle Normand
Ghent, Belgium (CET / (Available for Full Remote)
Summary
Highly accomplished, bilingual (French/English) Virtual Executive & Private Personal Assistant with extensive experience supporting ultra-high-net-worth individuals, international law firms, and luxury brands. Expert in high-end lifestyle management, calendar optimization, and complex international travel logistics. Combining absolute discretion with meticulous attention to detail, I deliver elite-level, remote administrative support tailored to demanding private clients.
Overview
3
3
Languages
3
3
years of post-secondary education
28
28
years of professional experience
Work history
Independent Projects & Private Support
Self-Employed
Ghent, Belgium
2024.05 - Current
- Engaged in independent consulting projects and focused on private lifestyle administration.
- Optimized remote workflows and high-level calendar management for private clients.
EU Executive Assistant & Office Manager
LanzaTech EU
Ghent, Belgium
2022.12 - 2024.05
- Managed complex executive calendars, high-level meeting schedules, and worldwide travel arrangements.
- Handled highly sensitive, confidential information and private executive matters with absolute discretion.
- Prepared elite reports, stakeholder presentations, and executive correspondence.
- Acted as the key liaison for international clients and high-profile stakeholders to ensure seamless communication.
- Supervised digital filing systems, while coordinating ad-hoc personal administration and household logistics for senior executives.
Personal Assistant
Esko Benelux
Ghent, Belgium
2020.01 - 2022.11
- Provided high-level administrative, lifestyle, and organizational support to senior leadership.
- Managed expense report preparation, budget monitoring, and financial submissions with meticulous accuracy.
- Coordinated complex meeting logistics, executive travel arrangements, and high-end hospitality bookings.
- Delivered effective correspondence management and elite gatekeeping, maintaining absolute confidentiality at all times.
Legal Assistant
Latham & Watkins
Brussels, Belgium
2019.01 - 2019.12
- Delivered advanced administrative support, including complex calendar management and high-level email filtration.
- Expert in elite document creation, contract revision, and secure data management under tight deadlines.
- Managed new business intake, conflict checks, and sensitive client onboarding with absolute discretion and confidentiality.
Private PA to the CEO & Luxury Coordinator
Louis Delhaize
Brussels, Belgium
2018.01 - 2018.12
- Provided comprehensive administrative and elite private support to a C-suite executive, encompassing private financial administration and meticulous travel coordination.
- Expertly managed complex personal and professional schedules, including high-end lifestyle logistics, family travel, and private event planning.
- Acted as a trusted right hand, overseeing household matters, luxury hospitality bookings, and confidential lifestyle requests with total discretion.
Private & Executive PA to CEO & Directors
EFMD Membership Organization
Brussels ~ Geneva
2016.01 - 2017.12
- Managed complex international travel arrangements and worldwide logistics, including complex visa procurement and detailed itineraries.
- Successfully planned, coordinated, and executed high-level international Board Meetings and luxury events worldwide (including Vienna, Budapest, and multiple global locations).
- Streamlined private and corporate financial processes, including expense tracking, budgets, and reimbursement claims.
- Facilitated effective meeting management and board liaison, from confidential agenda development to executive minute-taking.
Private & Executive PA to the Executive Director
Open Society European Policy Institute
Brussels, Belgium
2014.01 - 2015.12
- Organized and maintained the Director’s complex and fast-changing diary, optimizing both professional and private family schedules.
- Managed comprehensive personal and lifestyle logistics for the Director’s family, including coordinating healthcare appointments and extracurricular agendas for her two daughters.
- Arranged extensive international travel itineraries, preparing comprehensive briefings, papers, and travel documents.
- Managed incoming communications, invitations, and draft replies with strict confidentiality and high-level gatekeeping.
- Handled private expense claims, budget monitoring, and organized secure digital filing systems.
- Facilitated end-to-end planning and logistics for high-level events, international conferences, workshops, and Forum meetings.
- Acted as a trusted point of contact to liaise with European Institutions (EU), VIP guests, and major international NGOs.
Early Career: Personal & Legal Assistant
Various Corporate Companies
Brussels, Belgium, London, UK
2004.01 - 2013.12
- Legal Assistant to 2 Partners & 3 Associates – Crowell & Moring (Brussels, Belgium)
- Personal Assistant to Directors – Fleishman Hillard (EU Relations) (Brussels, Belgium)
- Personal Assistant to 2 General Managers & Team – Sony Europe (Brussels, Belgium)
- Personal Assistant to Global Creative Director – Samsonite Designer Dept. (London, UK)
- Personal Assistant & Customer Service Officer – Kodak Ltd. (London, UK)
Early Career:
HNW Luxury Client Management
Premium Retail Brands - London, UK & France
1999.01 - 2003.01
- Store Manager – Anne Fontaine Clothes Designer (London, UK)
- Deputy Store Manager – Arcadia Group Ltd (London, UK)
- Account Manager (Guerlain Ltd.) – Harrods (London, UK)
- Account Manager (Darphin Ltd.) – Selfridges & Co (London, UK)
- Beauty Consultant – Sephora (France)
Education
Bachelor - Secretarial Studies
E.S.I.C.E.
France 1995.01 - 1997.01
Higher National Diploma (French BTS) in Business - Business Degree
CCF
France 1997.01 - 1998.01
Skills
- Virtual Executive Support
- HNW/UHNW Lifestyle Coordination
- Global Travel Logistics
- Calendar Optimization
- Property & Household Administration
- Absolute Confidentiality
Additional Information
- Makeup & Beauty: Passionate about cosmetics artistry, luxury trends, and techniques.
- Reading & Wellness: Fashion & luxury magazines, nutrition, and neuroscience.
- Volunteering: Medical humanitarian volunteer in Senegal.
- Sports & Leisure: Volleyball (8 years club experience), cycling, and international travel.
Languages
French
Native
English
Fluent
Dutch
Intermediate
References
References available upon request.
Timeline
Independent Projects & Private Support
Self-Employed
2024.05 - Current
EU Executive Assistant & Office Manager
LanzaTech EU
2022.12 - 2024.05
Personal Assistant
Esko Benelux
2020.01 - 2022.11
Legal Assistant
Latham & Watkins
2019.01 - 2019.12
Private PA to the CEO & Luxury Coordinator
Louis Delhaize
2018.01 - 2018.12
Private & Executive PA to CEO & Directors
EFMD Membership Organization
2016.01 - 2017.12
Private & Executive PA to the Executive Director
Open Society European Policy Institute
2014.01 - 2015.12
Early Career: Personal & Legal Assistant
Various Corporate Companies
2004.01 - 2013.12
Early Career:
HNW Luxury Client Management
1999.01 - 2003.01
Higher National Diploma (French BTS) in Business - Business Degree
CCF
1997.01 - 1998.01
Bachelor - Secretarial Studies
E.S.I.C.E.
1995.01 - 1997.01