Joel Mabongo
Aarschot
Summary
With 6 years of experience in the IT field and transitioning into a DevOps role, I specialize in cloud infrastructure, automation, and continuous integration/continuous delivery (CI/CD) pipelines. My qualifications include 4 AWS certifications, such as the AWS Certified DevOps Engineer – Professional, and 2 Microsoft Azure certifications, including the Azure DevOps Engineer Expert. I am eager to continue learning and growing in my next role while contributing to innovative projects that drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
European Parliament
Bruxelles
09.2021 - Current
- Provide second and third line technical support to MEPs and staff
- Troubleshoot and resolve software, and network issues
- Create and user accounts in various systems and applications
- Implement improvements to existing IT processes and systems
- Participate in IT projects, providing technical support and expertise
Help Desk Support Technician
VOO S.A.
Liège
01.2021 - 08.2021
- Level 2 support, ensure subscribers connectivity, remote troubleshooting of routers, VOIP and television issues encountered
Project Manager
CREASSURE
Paris
08.2019 - 12.2019
- Managed mortgage loan insurance and led a team of three in prospecting and managing loan insurance portfolios.
- Streamlined processes to enhance team efficiency and improve service delivery to clients
Linux System Administrator
i-CRITS
Kinshasa
10.2016 - 08.2018
- Install, configure, and maintain Linux servers using Python scripts for automated installations and Bash scripts for efficient configuration management.
- Manage user accounts and permissions through manual configuration or with Bash scripts to automate tasks like user creation, modification, and deletion.
- Monitor system performance and optimize resources using monitoring tools and manual adjustments based on real-time data.
Education
Master - Management and Business Administration
University of Nantes
09-2019
Master - Computer Science
University of Kinshasa
09-2016
Skills
- AWS Services
- Azure Services
- Azure DevOps
- Terraform
- Docker
- Kubernetes
- Jenkins
- GitLab
- Git
- Linux
- Bash script
- Python script
- Ansible
- Nexus
- ServiceNow
Certification
- Microsoft Certified: DevOps Engineer Expert
- Microsoft Certified: Azure Administrator Associate
- AWS Certified DevOps Engineer - Professional
- AWS Certified SysOps Administrator - Associate
- AWS Certified Developer - Associate
- AWS Certified Solutions Architect - Associate
- ITIL4 Foundation
Languages
- French, Native
- English, Fluent
- Dutch, Basics
- Lingala, Native
Timeline
IT Support Specialist
European Parliament
09.2021 - Current
Help Desk Support Technician
VOO S.A.
01.2021 - 08.2021
Project Manager
CREASSURE
08.2019 - 12.2019
Linux System Administrator
i-CRITS
10.2016 - 08.2018
Master - Management and Business Administration
University of Nantes
Master - Computer Science
University of Kinshasa
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