Joanna Taal
Antwerp
Summary
Successful young professional with over 6 years of proven accomplishments in driving growth and increasing profits. Hardworking team builder, motivated to maximize personnel performance and surpass business objectives. Along with 2 years of UX/UI design experience, facilitating and supporting human interactions with complex systems and software, creating intuitive, user-friendly interfaces that are both inviting and accessible.
Overview
10
10
years of professional experience
1
1
Certification
Work History
UX/UI Designer
UXCoach
03.2022 - Current
- Used wireframes, mock-ups, and prototypes to establish user interface design and architecture.
- Collaborated with teammates to deliver valuable features meeting business and customer needs.
- Recommended design changes and iterative updates to IT manager.
- Worked with design teams, project managers, and business analysts to create intuitive and easy-to-use software.
- Worked closely with UX and product teams to define visual and functional requirements.
Senior Financial Advisor
Sandy Spring Bank
10.2019 - 03.2021
- Liaised with multiple teams to ensure the release of emergency loans to Covid-19 affected businesses, resulting in $750,000 in loans
- Achieved 100% customer retention during a turbulent economic period (Covid-19)
- Directed, managed, and secured new customer relationships, generating over $1.3 million in new revenue for the bank.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolios.
Startup Founder
Market Intro International
05.2014 - 03.2020
- Managed a team of 3 associates in direct sales, marketing and business development; provided marketing and digital consulting to small business owners
- Managed a growing company and increased revenues from $1,100/year to $22,000/year in five years
- Mentored young people, encouraging and inspiring them to pursue business and/or marketing studies.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Personal Banker
Suntrust Bank
01.2017 - 10.2019
- Providing personalized customer service for all banking services: new account opening, problem resolution, relationship management, financial advice, etc
- Customer service calls to assist clients with managing their accounts
- Analyzed financial statements to assist clients with better financial planning.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Education
Bachelor of Science - Multimedia And Creative Technologies
Karel De Grote Hogeschool
Antwerp, Belgium11.2023
Exchange Minor - Creative Advertisement
Fontys
Tilburg, The Netherlands09.2023
Associate of Science - Accounting And Finance
Montgomery County College
Maryland, United States12.2013
Skills
- Management and sales strategies
- Leadership, business development
- Customer service and engagement
- Graphic Design
- Microsoft Office Tools
- Adobe Tools
- Figma
- Wireframing and Prototype Design
- User Interface (UI) Design
- Campaign Development
Certification
- ABA Personal Banker
- NMLS Loan Officer
- Maryland State Notary, 2020
- Web Development Bootcamp
- UX Research & UI Design Masterclass
Languages
ENGLISH (FLUENT)
FRENCH (FLUENT)
Leisure
- Travels: United States, Mali, Ivory Coast, Canada, Germany, Netherlands, Belgium, Switzerland & Austria
- Personal & Spiritual Development
- Art: Illustrations & Painting
- Photography & Videography
- Dance: Ballet, Hip-Hop, Bollywood & Jazz
Personal Information
Nationality: Dutch & American
Timeline
UX/UI Designer
UXCoach
03.2022 - Current
Senior Financial Advisor
Sandy Spring Bank
10.2019 - 03.2021
Personal Banker
Suntrust Bank
01.2017 - 10.2019
Startup Founder
Market Intro International
05.2014 - 03.2020
Bachelor of Science - Multimedia And Creative Technologies
Karel De Grote Hogeschool
Exchange Minor - Creative Advertisement
Fontys
Associate of Science - Accounting And Finance
Montgomery County College
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