Joana Teixeira

Working at the Finance and Support Services team, my roll involved:

• Global key user for procurement with Oracle:

Enrolment in the migration of PIMS (Terex) to Oracle, by providing all the needed data to the systems department, doing data validations, be in contact with all different parties of the project and provide trainings to the end users.

• Sponsor for shared services abroad:

Visit all the different sites at Katoen Natie and promote the work of the teams from Macedonia and Moldova. Leading around 80 people in total, do the follow up and continuously seek for tasks within the company to outsource. Provide figures to the BU Manager and present them.

• CIP Reporting in Qlikview:

Do the follow up and check for improvements

• SPOC for trainings in Totara:

Creating training in Totara app for the complete team

• Improved system functionality with regular updates and bug fixes.
• Maintained up-to-date documentation, facilitated easy reference for team members.
• Performed a GDP validation for a migration of power to BC for a pharma customer.
• Trained, followed up and led a small team of BSO's.
• Conducted rigorous testing to ensure software quality and reliability.
• Part of projects requested by the customers.
• Participated in cross-functional brainstorming sessions, contributing creative ideas for product improvement.
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• Coordinated various teams for successful project completion.
• Facilitated change management initiatives leading to smoother transitions during organizational restructuring or mergers.
• Assisted executive team with preparation of reports and presentations for board meetings.
• Organised inter-departmental meetings to facilitate business process improvement.

• Performed functional testing, ensuring software reliability.
• Designed procedures for installation, security testing and graphical user interface testing.
• Conducted usability testing, optimized user interface efficiency.
• Drove process improvement initiatives for increased productivity.
• Analysed employee performance for improvement suggestions.

• Monitored stock movement, swiftly addressing any discrepancies or issues identified.
• Scheduled timely delivery of products to ensure steady flow within the supply chain cycle, reducing potential disruptions.
• Handled damaged goods effectively; coordinated with suppliers for replacements while simultaneously updating related records.
• Monitored consumables.
• Handling of complaints.
• Handling of returns

• Stacked pallets, creating an organised storage system.
• Used forklifts for swift movement of heavy items.
• Kept clean work areas, promoting better productivity and safety standards.
• Supported other departments as required; demonstrated flexibility and team spirit.
• Picked orders accurately, reducing instances of return or exchange.
• Packaged products securely for prevention of damage during transportation process.
• Handled fragile goods delicately, minimising product damage during transport.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

• Managed cash register effectively, ensuring accurate transaction processing.
• Maintained professional demeanour during peak hours to ensure smooth operations.
• Prepared cocktails for enriching the bar's menu variety.
• Took orders accurately whilst multitasking efficiently under pressure.
• Served food promptly, resulting in improved customer satisfaction.