Joan Imelda

• Manage top digital clients, including regional NFT project clients, serving as main point of contact for Nordic Countries.
• Host clients in-store and at high-end events, supporting sales efforts across European digital
• Followed up with web clients, leveraging on omnichannel experiences while maintaining focus on client satisfaction
• Collaborated with store teams to create personalized client experiences

Client experience:

• Managed all aspects of client flow, including pre/post appointment preparation, browsing, and sales interaction, to optimize the in-boutique experience.
• Host events in store and around Copenhagen.

Client Relationship Management:

• Maintained strong client relationships through personalized interactions, proactive outreach, and anticipating needs, while possessing comprehensive product knowledge and staying updated on trends, ultimately driving store sales and enhancing the clients shopping experience.

Sales and Operations:

• Collaborate with the sales team and management to identify opportunities for growth and implement strategies.
• Assisted with store operations, including inventory management, cash management, VM, and maintaining store standards.