Tanvi Gupta
Berlin
Summary
Over 10 years of experience at Freshworks, successfully embracing new challenges and expanding skill set across Solution Engineering, Product Strategy, and Product Management. Played a pivotal role in driving company's remarkable growth trajectory from $15 million to over $700 million. Expertise lies in introducing innovative products in the customer support domain, prioritizing customer needs, and incorporating cutting-edge AI technologies to deliver exceptional solutions.
Overview
11
11
years of professional experience
Work History
Outbound Product Management
Freshworks
04.2021 - Current
- Evangelize product vision in Europe by owning Product Strategy and Roadmap content and presentation to customers and new prospects
- Increase AI adoption in existing customer base
- Owned product insights for the region to be fed back in product and engineering teams to prioritize new features
- In 2024, 11 product feature releases resulting in improved product-market fit and boosting a $12.5M ARR in the EU
- Drive expansion and reduce churn with engagements with key customer accounts and own escalation that included controlled feature releases, solutioning and feature requests
- Owned launch strategies for all product releases in the EU in collaboration with Product Marketing and Sales to ensure successful rollouts and end-user adoption
- Owned Freshworks AI adoption in the EU contributing to $1.2M ARR in '24
- Led all private beta launches
- Identifying key customers including working on enablement, testing, best practices and final release
- Fed insights to Product team for further use case fit and model optimization with focus on the European market
- Collaborated with analytics teams to track usage metrics and deliver actionable insights for internal and customer usage
- Launched monthly product webinars for customers and partners and presented in marketing events
- Led alignment among Engineering, QA, and Onboarding teams to prevent and resolve product escalations
- Learnings from these were later incorporated in better engineering and QA partnership
- Secured 12 key accounts as referenceable for the products in the last 2 years
Solutions Engineering
Freshworks
01.2014 - 03.2021
- Responsible for technical sales in the EU
- Engaged with diverse enterprise and mid-market clients to understand business requirements, deliver tailored product demos (on-site and virtual), and instill confidence in proposed solutions
- Collaborated with Product Management to funnel client feedback and industry insights to focus on the right features in order to stay ahead of the competition
- Led comprehensive training programs (online and on-site) for customers and new hires
- Owned competitive intel to build solutioning strategies and maintain competitive advantage
- Served as the senior escalation point for critical technical challenges, partnering with, Product, Onboarding and Customer Success to expedite resolutions and preserve customer satisfaction
- First Solution Engineer in Berlin (German Headquarters)
- Highest Demo to Sell conversion in the region in 2015, 2018, 2020, 2021
- Worked with 15 Account Managers over the period of 2017 - 2021, together contributing $ 35 Million
- Demonstrated product capabilities that led to $ 20M ARR
Education
Bachelors - Electrical and Electronics Engineering
SASTRA University
01.2014
Skills
- Solution Engineering
- CRM
- SaaS
- Client Relationships
- Product Management
- Cross-Functional Collaboration
- Roadmap Strategy
- Client Engagement
- Technical Expertise
- Sales Enablement
- Stakeholder management
- Product marketing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Outbound Product Management
Freshworks
04.2021 - Current
Solutions Engineering
Freshworks
01.2014 - 03.2021
Bachelors - Electrical and Electronics Engineering
SASTRA University
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