Jesus Romero Corral
Phoenix
Summary
Over 10 years of customer service operations within insurance healthcare underwriting, enhancing policy support and retention strategies. Led initiatives to improve documentation accuracy and efficiency in high-volume customer interactions. Utilized bilingual skills in English and Spanish to foster effective communication with diverse clientele.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Matic Insurance Services
05.2022 - Current
- Assist homeowners insurance customers with underwriting and policy related concerns
- Work directly with insurance carriers to resolve underwriting issues and documentation requests
- Support retention efforts for policies at risk of cancellation or non renewal
- Process payments and billing inquiries accurately
- Provide declaration pages, insurance ID cards, and policy documents via email
- Manage a high daily volume of phone and email interactions
Underwriting and Verifications Advocate
Carvana LLC
12.2019 - 05.2022
- Supported underwriting and verification processes for vehicle purchases
- Reviewed customer documentation for accuracy and compliance
- Provided web chat customer support to guide customers through transactions
- Served as a web chat coach supporting peer quality standards
- Resolved account discrepancies and transaction issues
Customer Service Representative
Medicare Services
11.2017 - 11.2019
- Researched and processed Medicare claims for beneficiaries
- Enrolled beneficiaries in prescription drug plans
- Worked with the Social Security Administration on eligibility and benefits
- Explained denied claims and coverage decisions
Customer Service Representative
Nationwide Vision
10.2015 - 01.2017
- Scheduled patient appointments and managed calendars
- Requested and canceled insurance authorizations
- Maintained patient records, prescriptions, and eyewear orders
- Provided Spanish translation assistance
Telephone Sales Representative
Empereon Marketing
09.2012 - 05.2014
- Explained products and services to customers over the phone
- Conducted surveys and maintained customer records
- Documented activity using Microsoft Office tools
Cashier and Customer Service Manager
Walmart
11.2011 - 06.2012
- Managed customer transactions and front end operations
- Assisted with scheduling and cashier coverage
- Ensured positive customer experiences
Education
Diploma - undefined
Greenway High School
Phoenix, AZBusiness Administration, Psychology, Computer and Information Sciences, Contemporary Writing, Music Production
Glendale Community College
Skills
High customer satisfaction ratings through effective resolution of inquiries and issues Enhanced team performance by implementing best practices in customer service Fostered strong relationships with clients, resulting in increased loyalty and repeat business
seamless integration of insurance policy support and underwriting coordination, enhancing overall efficiency Optimized policy processing workflows, resulting in improved accuracy and reduced turnaround times Enhanced communication channels between departments, leading to more effective policy management
Achieved higher policy retention rates through effective client engagement Reduced cancellation occurrences by implementing targeted prevention strategies Enhanced policy renewal efficiency, contributing to increased customer loyalty
Streamlined documentation processes through proficient use of Microsoft Word Enhanced data management and analysis capabilities with Microsoft Excel Delivered compelling presentations that engaged audiences using Microsoft PowerPoint
Leveraged English and Spanish language abilities to bridge communication gaps and foster collaboration
Extracurricular Activities
Youth Coordinator, St. Jerome Catholic Church | 2009 to Present LGBT Leader, 1N10 | 2010 to 2013 Radio Station Intern | 2013 to 2014 Photography and Photoshop Committee Membership
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Customer Service Representative
Matic Insurance Services
05.2022 - Current
Underwriting and Verifications Advocate
Carvana LLC
12.2019 - 05.2022
Customer Service Representative
Medicare Services
11.2017 - 11.2019
Customer Service Representative
Nationwide Vision
10.2015 - 01.2017
Telephone Sales Representative
Empereon Marketing
09.2012 - 05.2014
Cashier and Customer Service Manager
Walmart
11.2011 - 06.2012
Diploma - undefined
Greenway High School
Business Administration, Psychology, Computer and Information Sciences, Contemporary Writing, Music Production
Glendale Community College